Ann

1. Communauté
2. Support Forum
3. There is no "add user" option or button!

Hi Aleksandra, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and c...

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• Ann
• 29 janvier 2024 20:03
• 0 vote

1. Communauté
2. Support Forum
3. Failed Transfer

Hi Chassidy,  Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Script to Recount Storage

Hi Valerie, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 29 janvier 2024 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Name entry when downloading via a public link

Hi Maximilian,  Welcome to Box Community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our P...

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• Ann
• 29 janvier 2024 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Empty account but storage displays 13,7 GB used

Hi Alexander, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 29 janvier 2024 19:47
• 0 vote

1. Communauté
2. Support Forum
3. The system will not allow me to upgrade my plan to a larger plan, please help

Hi Taylor, Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Request to run a script to fix the data inaccuracy issues around user storage size, folder size, and file counts

Hi Ali, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sho...

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• Ann
• 29 janvier 2024 19:44
• 0 vote

1. Communauté
2. Support Forum
3. How to Change Primary email in FREE Account

Hi John, Welcome to Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on th...

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• Ann
• 29 janvier 2024 19:41
• 0 vote

1. Communauté
2. Support Forum
3. cannot change default email address

Hi Brian,  Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history3. Temporary disable plugins/extensions, fir...

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• Ann
• 29 janvier 2024 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Error Message 'Unable to open folder'

Hi Tobiasz, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 19:33
• 0 vote