Ann

1. Communauté
2. Support Forum
3. different storage space amount

Hi there, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 15 janvier 2024 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Perte code Authenticator

Hi,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortl...

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• Ann
• 15 janvier 2024 19:59
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can't add external user to the Box Business account

Hi Vitaliy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 15 janvier 2024 19:57
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Size

Hi Alex,  Welcome to Box Community! I have successfully run the script on the account and that should correct the incorrect size.  Let me know if you have questions and thanks for posting!

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• Ann
• 15 janvier 2024 19:56
• 0 vote

1. Communauté
2. Support Forum
3. Deactivated Account

Hi Nicolas, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 15 janvier 2024 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Have the Storage Usage Incorrect issue, can someone run the script on my account please?

Hi there, Welcome to Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage ...

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• Ann
• 15 janvier 2024 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Verification email

Hi Martin,  Welcome to the Box Community! It appears that your account has already been verified. I highly recommend clearing your browsing history before logging in to Box. Let me know how it goes...

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• Ann
• 15 janvier 2024 19:49
• 0 vote

1. Communauté
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stora...

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• Ann
• 15 janvier 2024 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Quota seems to be incorrect

Hi Colin, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 15 janvier 2024 19:44
• 0 vote

1. Communauté
2. Support Forum
3. storage count is not correct

Hi Masatsugu UEHARA, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file coun...

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• Ann
• 15 janvier 2024 19:42
• 0 vote