Ann

1. Communauté
2. Support Forum
3. Payment failure

Hi Joop Janssens, Welcome to the Box Community, I'm happy to help! This would be something Billing Support team would like to investigate and may require specific account information. I see you alr...

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• Ann
• 7 août 2023 20:34
• 0 vote

1. Communauté
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith,  Welcome to Box Community. Happy to assist! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct s...

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• Ann
• 7 août 2023 20:32
• 0 vote

1. Communauté
2. Support Forum
3. 退会について

Hi there, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ass...

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• Ann
• 7 août 2023 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Can not change Administrator Privilege to other user

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate and may require specific account information. I see you already ha...

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• Ann
• 7 août 2023 20:20
• 0 vote

1. Communauté
2. Support Forum
3. cannot change password

Hi Admin, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• Ann
• 7 août 2023 20:18
• 0 vote

1. Communauté
2. Support Forum
3. I Need help

Hi there,  Welcome to Box Community!  When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover the deleted content. U...

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• Ann
• 7 août 2023 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Never asked me for folder location

Hi there,  Welcome to Box Community!  When you first log into Box Sync (the first time after installing Box Sync or when you log in as a different user) you have the option to customize the locatio...

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• Ann
• 7 août 2023 20:06
• 0 vote

1. Communauté
2. Support Forum
3. (BoxDrive) You must restart your system for the configuration changes made to Box to take effect.

Hi there, Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 7 août 2023 20:00
• 0 vote

1. Communauté
2. Support Forum
3. verification mail expired

Hi Jaco,  Welcome to Box community! Can you clear your browsing history and then check if you will be able to access your account without asking to verify or confirm? Let me know how it goes!

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• Ann
• 7 août 2023 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Storage Used

Hi Chi,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correc...

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• Ann
• 7 août 2023 19:50
• 0 vote