Ann

1. Communauté
2. Support Forum
3. Box showing incorrect storage

Hi Aelishah, Welcome to Box Community. Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved aft...

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• Ann
• 20 janvier 2025 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Can't create new user with deactivated account email

Hi Signe, Welcome to the Box Community. This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

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• Ann
• 20 janvier 2025 20:39
• 0 vote

1. Communauté
2. Support Forum
3. two-step verification

Hi there,  Welcome to Box community. Kindly ask your colleague to create a ticket with Box Product Support at support.box.com and request to remove the authentication on his account.  Thank you for...

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• Ann
• 20 janvier 2025 20:37
• 0 vote

1. Communauté
2. Support Forum
3. BOX Drive’s file size in pc

Hi TT, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Bes...

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• Ann
• 20 janvier 2025 20:34
• 0 vote

1. Communauté
2. Support Forum
3. Inaccurate freespace

Hi there, Welcome to Box Community. Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after ...

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• Ann
• 20 janvier 2025 20:31
• 0 vote

1. Communauté
2. Support Forum
3. Account Storage Full for a specific Folder

Hi Shoaib, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 20 janvier 2025 20:29
• 0 vote

1. Communauté
2. Support Forum
3. How do I change my billing details from GBP to AUD?

Hi there,  Welcome to Box community. It would be best to contact our billing team at billing@box.com and they will be able to assist you in changing your billing details. Thank you for posting!

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• Ann
• 20 janvier 2025 20:27
• 0 vote

1. Communauté
2. Support Forum
3. I tested the product and didn't like the interface. I want to cancel immediately and I don't want any more offers, even with a discount, I want to cancel. Can I cancel or what should I do?

Hi Ricardo, Welcome to Box Community. To assist you with your cancel request, please contact our billing/cancellation team directly cancel@box.com Thanks for posting!  Best,Ann

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• Ann
• 20 janvier 2025 20:25
• 0 vote

1. Communauté
2. Support Forum
3. We're sorry, the preview didn't load. Please refresh the page .

Hi Rasmirekha, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 20 janvier 2025 20:23
• 0 vote

1. Communauté
2. Support Forum
3. I need to change e-mail

Hi BB, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Bes...

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• Ann
• 20 janvier 2025 20:20
• 0 vote