France

1. Communauté
2. Support Forum
3. Retrieve file

Hi Pallavi,  Welcome to the Box Community, I'm happy to help! We usually see this error message when someone tries to open a file via the Office Online tool When you open a file through the Office ...

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• France
• 12 septembre 2022 19:00
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Old phone is damaged/not working, can't access Duo authentication

Hi Rutwik,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email fo...

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• France
• 12 septembre 2022 18:53
• 0 vote

1. Communauté
2. Support Forum
3. Box sign - unable to complete signature process

Hi Liam,  Welcome to the Box Community, I'm happy to help! Can you try to remove and re-add the field that gets you stuck on the greyed out "Next" button and see if that helps? If the issue persist...

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• France
• 12 septembre 2022 18:51
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. File version history - no method of hiding details

Hi Mike,  Welcome to the Box Community, I'm happy to help! For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team rev...

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• France
• 12 septembre 2022 18:16
• 0 vote

1. Communauté
2. Support Forum
3. Storage usage amount is showing up wrong

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• 12 septembre 2022 18:09
• 0 vote

1. Communauté
2. Support Forum
3. incorrect Free Space

Hi Christopher,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrec...

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• France
• 12 septembre 2022 18:08
• 0 vote

1. Communauté
2. Support Forum
3. I have been unfairly charged 54 euros for the trial version

Hi Everyone,  Welcome to the Box Community, I'm happy to help! If you wish to discuss the charges on your respective accounts, you may email our billing team at billing@box.com or you may submit a ...

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• France
• 9 septembre 2022 20:10
• 0 vote

1. Communauté
2. Support Forum
3. lost my token

Hi Faber,  Welcome to the Box Community, I'm happy to help! I understand that your colleague is unable to login to Box due to Two factor- authentication. Please have the affected user go to this pa...

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• France
• 9 septembre 2022 20:05
• 0 vote

1. Communauté
2. Support Forum
3. Boxnote- unable to connect

Hi America,  Welcome to the Box Community, I'm happy to help! Can you please try to re-open or re-create the Box Note and see if it'll work? Then, please try using another network connection, it is...

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• France
• 9 septembre 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Auto deletion of a folder's contents

Hi Hank,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would highly...

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• France
• 9 septembre 2022 19:56
• 0 vote