France

1. Communauté
2. Support Forum
3. Client unable to login

Hi Kevin,  Welcome to the Box Community, I'm happy to help! We have seen this error message in the past if an organization is SSO Enabled and Required and the user hasn't been granted access to the...

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• France
• 7 septembre 2022 18:57
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box not working on macOS Big Sur 11.6

Hi Marc,  Welcome to the Box Community, I'm happy to help! If you are using Box Drive on your Mac, can you try uninstalling the app and then re-install? Uninstalling Box Drive Installing Box Drive...

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• France
• 7 septembre 2022 16:41
• 0 vote

1. Communauté
2. Support Forum
3. Problem with SSO configuration

Hi Admin, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that y...

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• France
• 7 septembre 2022 16:36
• 0 vote

1. Communauté
2. Support Forum
3. I can't upgrade from my free box to persona pro plan- i hit buy and it takes me to my page with my slide shows and won't let me upgrade

Hi there,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you encountered an issue while trying to upgrade your Free personal Box. To help look into this, please go ahead a...

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• France
• 7 septembre 2022 16:07
• 0 vote

1. Communauté
2. Support Forum
3. Files suddenly not available

Hi Stephen,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see tha...

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• France
• 7 septembre 2022 16:03
• 0 vote

1. Communauté
2. Support Forum
3. Problem accessing client Box folders

Hi Rosa,  This error message usually happens if the email address linked to your Box account is different from the email address that collaboration invite was sent to. Here is the article that tack...

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• France
• 7 septembre 2022 16:01
• 0 vote

1. Communauté
2. Support Forum
3. Hi Team, some of my important files are removed from this link

Hi Ramesh,  Thanks for responding back. Since an internal ticket has already been created with your team, please check with your team for further update and continue working with them. Should your ...

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• France
• 7 septembre 2022 15:29
• 0 vote

1. Communauté
2. Support Forum
3. Problem accessing client Box folders

Hi Rosa,  Welcome to the Box Community, I'm happy to help! To confirm, did you receive an email notification on the folder you've been added to? Do you encounter an error message when you try acces...

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• France
• 6 septembre 2022 18:55
• 0 vote

1. Communauté
2. Support Forum
3. Files not uploading from Mac Finder to Box .com

Hi Sebastian,  Welcome to the Box Community, I'm happy to help! Can you try uploading the files in Box using the Box Webapp upload button and let us know how it goes? Also, are you using Box Sync o...

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• France
• 6 septembre 2022 18:52
• 0 vote

1. Communauté
2. Support Forum
3. Removing from the Suppression list

Hi Nehal,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email for...

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• France
• 6 septembre 2022 18:47
• 0 vote