France

1. Communauté
2. Support Forum
3. I Can't Recover My Email User Account

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team can look into and may require specific account information.   It seems you already have a ti...

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• France
• 31 août 2022 21:10
• 0 vote

1. Communauté
2. Support Forum
3. can't access box folder from Mac finder

Hi Rex,  Welcome to the Box Community, I'm happy to help! The red exclamation mark you see indicates the folder or contents within the folder has some problem items, that needs to be resolved in or...

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• France
• 31 août 2022 21:05
• 0 vote

1. Communauté
2. Support Forum
3. Who can enable Co-Authoring?

Hi Eri,  Welcome to the Box Community, I'm happy to help! Please be advised that 'Box for Microsoft Office coauthoring' needs to be enabled by the Admin of an organization for their users to use th...

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• France
• 31 août 2022 20:50
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Downloading as a PDF when file is in Excel

Hi Nikki,  Welcome to the Box Community, I'm happy to help! When you're trying to download files that turn into PDF, it is likely that Watermarking is enabled on the folder where the files you're t...

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• France
• 31 août 2022 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Delete my account

Hi Earlene,  Welcome to the Box Community, I'm happy to help! If you wish to delete your Box account, please follow the steps in this article: Canceling Your Box Account If you run in any issue, pl...

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• France
• 30 août 2022 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Mars,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• 30 août 2022 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Deleted all files but 8gb still shows used

Hi Zaid,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• 30 août 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Need to update my email address

Hi Wai Ling,  Welcome to the Box Community, I'm happy to help! Did you encounter any error message when you tried updating your Primary email address? Can you take a screenshot so we can take a loo...

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• France
• 30 août 2022 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Request to run script to fix the storage amount inaccuracy issues

Hi Alexander,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the cor...

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• France
• 30 août 2022 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Can't log in to Box Drive

Hi Morgan,  Welcome to the Box Community, I'm happy to help! Please make sure that you enter the correct credentials of your Box such as the email address linked to your account and password to avo...

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• France
• 30 août 2022 19:28
• 0 vote