France

1. Communauté
2. Support Forum
3. Can't find collaborator after accepting invite.

Hi David,  Can you confirm with the sender which email the invitation is being sent to? It should match the email address that you used to signup in Box in order for you to access the folder. If yo...

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• France
• 26 août 2022 18:47
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive (Version 2.27.240) not able to sync or download files on macOS Monterey (Version 12.5.1)

Hi Fnu, Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue syncing your Box files into your Mac computer. It looks like you are part of an organization tha...

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• France
• 26 août 2022 18:37
• 0 vote

1. Communauté
2. Support Forum
3. Can't open PDF files saved to BOX Drive

Hi Andrew,  Welcome to the Box Community, I'm happy to help! Have you tried to quit/ exit Box Drive app and then restart the app again to see if this help open your files? Do you encounter any erro...

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• France
• 26 août 2022 18:29
• 0 vote

1. Communauté
2. Support Forum
3. User Activity report Filter for External collaborators only

Hi Mark,  Welcome to the Box Community, I'm happy to help address your question about running reports! Unfortunately, we current do not have the feature to generate a User Activity Report for Exter...

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• France
• 26 août 2022 18:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage

Hi there,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• 25 août 2022 23:07
• 0 vote

1. Communauté
2. Support Forum
3. delete photo recover

Hi there,  Welcome to the Box Community, I'm happy to help! In order to recover a deleted item in Box, please login to your account in Box.com using a web browser (Box webapp). Then. go to your 'Tr...

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• France
• 25 août 2022 23:05
• 0 vote

1. Communauté
2. Support Forum
3. Unable to download video to iphone

Hi Christine,  Welcome to the Box Community, I'm happy to help! Do you encounter a specific error when downloading videos from Box? Can you shared a screenshot to us here so we can take a look? How...

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• France
• 25 août 2022 22:56
• 0 vote

1. Communauté
2. Support Forum
3. Reset Password - Haven't received an e-mail

Hi Gabriel,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email i...

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• France
• 25 août 2022 22:53
• 0 vote

1. Communauté
2. Support Forum
3. The software Maps Offline Viewer could not be downloaded

Hi Heng,  Welcome to the Box Community, I'm happy to help! This error message typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever cre...

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• France
• 25 août 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Not getting Confirmation Mail

Hi Allen,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email i...

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• France
• 25 août 2022 20:05
• 0 vote