France

1. Communauté
2. Support Forum
3. Box Drive failed to initialize with MacOS even after reset

Hi Madeleine,  Welcome to the Box Community! I'm sorry to hear that you are having issue initializing Box Drive. It looks like you are part of an organization that requires their managed users to c...

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• France
• 11 août 2022 20:46
• 0 vote

1. Communauté
2. Support Forum
3. Can't see shared files no matter how they're shared

Hi Christina, I'm glad to hear this has been resolved. If you wish to deactivate your other Box account, you may follow the steps in this article: Canceling Your Box Account  Thanks for reaching ou...

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• France
• 11 août 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. NON OF MY EXCEL AND WORD SPREADSHEETS SHOW UP ON BOX

Hi there,  Welcome to the Box Community, I'm happy to help! Do you encounter this when accessing your files via certain Box application? Does this happen as well in Box.com?  Can you share a screen...

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• France
• 11 août 2022 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Hacked

Hi Vinnie, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support so I went ahead and I've created a ticket for you. They'll be in touch with...

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• France
• 11 août 2022 20:35
• 0 vote

1. Communauté
2. Support Forum
3. Can't see shared files no matter how they're shared

Hi Christina,  Welcome to the Box Community, I'm happy to help! Do you see any error message when you try accessing the files/ folders shared by others to you? Can you share a screenshot here so we...

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• France
• 11 août 2022 20:31
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. All of my files are just random letters and not English

Hi Matthew,  Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot so we can take a closer look? Also, do you encounter the same behavior when you are logged in on a d...

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• France
• 11 août 2022 20:26
• 0 vote

1. Communauté
2. Support Forum
3. CALENDAR -

Hi Eva,  Welcome to the Box Community! The feature you are inquiring is currently not available in Box. I appreciate your feedback and would highly recommend that you send this directly to our Prod...

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• France
• 11 août 2022 20:23
• 0 vote

1. Communauté
2. Support Forum
3. Cannot see collaborators files

Hi Alanna, Welcome to the Box Community, I'm happy to help! Have you confirmed to the collaborator that they uploaded to the correct folder?  One of the common mistake that new users encounter when...

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• France
• 11 août 2022 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving confirmation email

Hi SangHoon,  Welcome to the Box Community, I'm happy to help! Has your friend already checked his spam/ junk or other email folder for this? I would also recommend sharing this article to your fri...

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• France
• 9 août 2022 21:25
• 0 vote

1. Communauté
2. Support Forum
3. Different file paths between home and work computer

Hi John, Welcome to the Box Community, I'm happy to help! This is expected behavior since the directory for Box Drive takes on the individual's profile name or username on the computer where Box dr...

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• France
• 9 août 2022 21:20
• 0 vote