France

1. Communauté
2. Support Forum
3. cant login my old account

Hi Tutku,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your Box account. It looks like you are part of a company that requires their managed users to contact...

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• France
• 9 août 2022 21:10
• 0 vote

1. Communauté
2. Support Forum
3. Lost authenticator app setting of Box

Hi Ashish,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• 9 août 2022 21:02
• 0 vote

1. Communauté
2. Support Forum
3. Password reset email not sent to my work box email

Hi Kevin,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can investigate with you and may require specific account information.  I've gone ahead ...

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• France
• 9 août 2022 20:59
• 0 vote

1. Communauté
2. Support Forum
3. August promotion 10GB extra

Hi Cyber Blusky,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You shoul...

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• France
• 9 août 2022 20:42
• 0 vote

1. Communauté
2. Support Forum
3. I can’t open files shared with me due to not being able to accept terms of service.

Hi Jyoti,  Welcome to the Box Community, I'm happy to help! When you said you can't accept the Terms of service of an item that was shared to you, are you having issue viewing the entire terms of s...

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• France
• 9 août 2022 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Box Update

Hi Debbie, Welcome to the Box Community, I'm happy to help! Are you perhaps using Box Drive app on your computer? If yes, Box Drive can also auto-update when it launches. If Drive detects that an u...

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• France
• 9 août 2022 20:32
• 0 vote

1. Communauté
2. Support Forum
3. 10GB promotion not received

Hi Itamar,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be r...

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• France
• 9 août 2022 20:19
• 0 vote

1. Communauté
2. Support Forum
3. I got the mobile app to get free ADITIONAL 10Gb but it did not work

Hey, guys! Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be re...

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• France
• 9 août 2022 20:10
• 0 vote

1. Communauté
2. Support Forum
3. Not getting extra storage on using mobile app.

Hi Felipe,  Welcome to the Box Community, I'm happy to help! This will require some account specific information to address, so I've submitted a case for you as well with Box Support. Please check ...

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• France
• 9 août 2022 20:06
• 0 vote

1. Communauté
2. Support Forum
3. wrong box checked

Hi Lenora, Welcome to the Box Community, I'm happy to help! I had a chance to look into your profile linked to this post and I see it is a Personal Free Box so your account is definitely not part o...

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• France
• 9 août 2022 19:58
• 0 vote