France

1. Communauté
2. Support Forum
3. Informations de paiement

Hi Andre,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may b...

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• France
• 8 août 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. put wrong email address when creating account

Hi Admin,  Welcome to the Box Community, I'm happy to help! This might be best discuss with a member of our billing team and may require some account specific information, so I've submitted a case ...

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• France
• 8 août 2022 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Change the email address

Hi Roman,  Welcome to the Box Community, I'm happy to help! I understand that you need help in changing the Primary email address associated to your Box account. I checked your profile linked to th...

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• France
• 8 août 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Box not initializing

Hi Dragony Fu,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can investigate with you and may require specific account information.  I've gone a...

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• France
• 8 août 2022 19:10
• 0 vote

1. Communauté
2. Support Forum
3. All the files in the folder disappeared

Hi 安田　直矢,  Welcome to the Box Community, I'm happy to help! I would like to confirm if you are still having issue viewing your files after you've upgraded? During an upgrade process, Files/folders ...

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• France
• 8 août 2022 19:05
• 0 vote

1. Communauté
2. Support Forum
3. downloads limitation

Hi Eran,  Welcome to the Box Community, I'm happy to help! There is no limit to downloading files on a daily basis however, I recommend checking out this article to understand how Box measures band...

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• France
• 8 août 2022 19:00
• 0 vote

1. Communauté
2. Support Forum
3. Updating My Email

Hi Rachel,  Welcome to the Box Community, I'm happy to help! I understand that you need help in changing the Primary email address associated to your Box account. You would need to add your new pre...

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• France
• 8 août 2022 18:51
• 0 vote

1. Communauté
2. Support Forum
3. Bonus free 10Gb storage promo

Hi there, Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be rec...

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• France
• 5 août 2022 21:52
• 0 vote

1. Communauté
2. Support Forum
3. MY BOX IS FULL, BUT IT'S EMPTY???

Hi Patrick,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the co...

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• France
• 5 août 2022 21:49
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Please run script to recount storage, thank you!

Hi Evan,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• 5 août 2022 21:45
• 0 vote