France

1. Communauté
2. Support Forum
3. Upgraded account - my files are missing

Hi Olga,  Welcome to the Box Community, I'm happy to help! Please be advised that when upgrading your Box account, Files/folders may not be accessible as your account is in transition to the new pl...

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• France
• 2 août 2022 18:53
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1. Communauté
2. Support Forum
3. My files on Box Online are missing

Hi Jan,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• 2 août 2022 18:49
• 0 vote

1. Communauté
2. Support Forum
3. Hi, I have a problem, when I download the file link sent to me by my friend, it always shows a failure

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter could be due to your account type limitations. Bulk download is dependent on the max file size upload limit for t...

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• France
• 2 août 2022 18:46
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Storage Used

Hi Nhu,  Welcome to the Box Community, I'm happy to help! I ran the script to recount all of the files and how much storage is being used in your Box, so you should now see the correct storage size...

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• France
• 2 août 2022 18:36
• 0 vote

1. Communauté
2. Support Forum
3. Account used space is maximum (10GB) again

Hi David,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the correct...

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• France
• 2 août 2022 19:07
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. File history not showing

Hi Jan, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone...

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• France
• 2 août 2022 18:15
• 0 vote

1. Communauté
2. Support Forum
3. There was an error while editing this user. Please try again.

Hi Admin,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• 2 août 2022 18:13
• 0 vote

1. Communauté
2. Support Forum
3. Account Storage Error

Hi there,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• 2 août 2022 18:11
• 0 vote

1. Communauté
2. Support Forum
3. Comments disappearing

Hi there,  Welcome to the Box Community, I'm happy to help! The behavior you are experiencing for comments or annotations on files appearing via Box.com but not Box Drive and not able to print the...

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• France
• 1 août 2022 22:09
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Syncing files in between folders

Hi Lise,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• 1 août 2022 21:54
• 0 vote