France

1. Communauté
2. Support Forum
3. Storage Used

Hi Như,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• 1 août 2022 20:18
• 0 vote

1. Communauté
2. Support Forum
3. Linking personal email

Hi there,  Welcome to the Box Community, I'm happy to help! It sounds like your personal email is still linked to your deactivated Personal Lite Box. Per our security policy we are unable to releas...

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• France
• 1 août 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi Luisa,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on requesting a refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund  I ...

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• France
• 1 août 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Missing filles

Hi Cristi, Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing files or are these collaborative items shared by someone else to you? If a collaborative item that you...

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• France
• 1 août 2022 22:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Espace saturé pourtant tout est libre …

Hi Reymond,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may...

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• France
• 1 août 2022 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Password reset link not sending

Hi Emanuil,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Product Support on your behalf. You should be receivi...

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• France
• 29 juillet 2022 22:43
• 0 vote

1. Communauté
2. Support Forum
3. "This shared file or folder link has been removed or is unavailable to you."

Hi Diane,  Welcome to the Box Community, I'm happy to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• France
• 29 juillet 2022 22:40
• 0 vote

1. Communauté
2. Support Forum
3. Unable to verify email address on sign up

Hi Mark,  Welcome to the Box Community, I'm happy to help! You may verify your Box account by requesting for a Password reset link. To reset the password for your Box account, please follow this...

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• France
• 29 juillet 2022 18:53
• 0 vote

1. Communauté
2. Support Forum
3. Cannot retrieve document sent via Email

Hi Ashlee, Welcome to the Box Community, I'm happy to help! Do you mind providing us a screenshot of what it looks like on your Box when you click the "Accept invite" button? Do you see a specific ...

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• France
• 29 juillet 2022 18:49
• 0 vote

1. Communauté
2. Support Forum
3. Upload errror messages won't go away

Hi Gina,  Welcome to the Box Community, I'm happy to help! You could cancel the upload operation by logging out of Box Drive, however please be reminded of the following before doing so: Logging o...

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• France
• 29 juillet 2022 18:42
• 0 vote