France

1. Communauté
2. Support Forum
3. Installation error

Hi Shinya,  Welcome to the Box Community, I'm happy to help! Can you clean uninstall Box Drive from your Mac computer and make sure to follow this article: Uninstalling Box Drive Afterwards, restar...

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• France
• 26 juillet 2022 20:40
• 0 vote

1. Communauté
2. Support Forum
3. Making "Can Edit" link default

Hi Mike,  Welcome to the Box Community, I'm happy to help! If you would like to change the default Shared link settings on folders that you own, you can do this by going in to your Account settings...

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• France
• 26 juillet 2022 20:35
• 0 vote

1. Communauté
2. Support Forum
3. 2fa

Hi RedneckGeek,  Welcome to the Box Community, I'm happy to help! Have you login to your Box account and update the phone number associated with your 2FA? You may follow the steps in this article o...

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• France
• 26 juillet 2022 16:47
• 0 vote

1. Communauté
2. Support Forum
3. Cannot get text messages for login on Mac Desktop App

Hi Andrew,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• 26 juillet 2022 16:39
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Unsync - Files still showing on desktop despite unsyncing them

Hi Sheldon,  Welcome to the Box Community, I'm happy to help! The Sync/Unsync feature that you see in Box.com is a function for Box Sync app and does not have any effect on the Box Drive app. Box D...

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• France
• 25 juillet 2022 22:54
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync does not start at all and crash - How to change default location for Box Drive for Windows 10 64-bit

Hi MGadAllah, Welcome to the Box Community, I'm happy to help! If you wish to configure the location of the Box Drive folder on your computer, you may follow the steps in this article: https://sup...

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• France
• 25 juillet 2022 22:35
• 0 vote

1. Communauté
2. Support Forum
3. unable to download box drive in mac ios

Hi there,  Welcome to the Box Community, I'm happy to help! May I know what macOS are you on and if you downloaded Box Drive from our resource center here? Looking forward to hear from you! Regards,

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• France
• 25 juillet 2022 22:23
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box is not syn to file explorer

Hi Cindy, Welcome to the Box Community, I'm happy to help! I understand that you've encountered an issue while trying to access Box Drive and your files in it, I'm happy to help! Can you check if B...

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• France
• 25 juillet 2022 22:04
• 0 vote

1. Communauté
2. Support Forum
3. storage

Hi Hezi,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the corre...

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• France
• 25 juillet 2022 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Personal Free plan, maximum 20GB?

Hi Kazuhito,  Welcome to the Box Community, I'm happy to help! Our Personal Free Box users are allowed up to 10GB of standard storage space. Typically, when a personal user's storage is higher than...

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• France
• 25 juillet 2022 19:48
• Modifié
• 0 vote