France

1. Communauté
2. Support Forum
3. Disk space usage seems to be incorrect

Hi DJ,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the c...

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• France
• 11 juillet 2022 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade

Hi Carly, Welcome to the Box Community, I'm happy to help! Box administrators may submit a downgrade request by emailing our cancellations team at cancel@box.com. Kindly provide the plan type to wh...

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• France
• 11 juillet 2022 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Login

Hi Joshua,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• 11 juillet 2022 19:34
• 0 vote

1. Communauté
2. Support Forum
3. how do I delete an external user account?

Hi Robert,  Welcome to the Box Community. I understand that you need assistance on removing external users from your account, I'm happy to help!Here are the instructions on how to remove external u...

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• France
• 11 juillet 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Script to fix allocated space count

Hi Sab,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the ...

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• France
• 8 juillet 2022 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Box Down

Hey, Guys! Thanks for confirming, Bent and Brett! I'm glad to see that you are up and running again. We appreciate all your patience and should anyone continue experience issues, if you are able to...

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• France
• 8 juillet 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Something went wrong with the upload. Please try again.

Hi Charles,  Thanks for confirming, I'm glad that you are up and running again. We appreciate all your patience and should anyone continue experience issues, if you are able to submit a ticket to s...

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• France
• 8 juillet 2022 20:36
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cancel account

Hi Jared,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having trouble cancelling your account. I went ahead and submitted a ticket of your behalf for your reques...

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• France
• 8 juillet 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Access denied

Hi Andrew,  Welcome to the Box Community, I'm happy to help! This error message is typically caused by one of 3 things: Incorrect sharing permissions on the shared folder. In other words, whoeve...

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• France
• 8 juillet 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. box drive/box online slowness

Hi Ronnie, Welcome to the Box Community, I'm happy to help! I'd like to confirm if you are still experiencing this issue. We've received similar reports from users and this has been updated on our ...

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• France
• 8 juillet 2022 19:35
• 0 vote