France

1. Communauté
2. Support Forum
3. can't get info

Hi there,  Welcome to the Box Community, I'm happy to help! Do you mind providing more information on the issue you encountered when using Box? Are you receiving any error message when trying to do...

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• France
• 23 juin 2022 20:21
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Problem Items, Unable to upload this file.

Hi Margaret,  Thanks for sharing this screenshot, this was really helpful! Can you please try disabling your anti-virus and try re-syncing your files for next steps, just click the 'Retry All' to r...

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• France
• 23 juin 2022 20:18
• 0 vote

1. Communauté
2. Support Forum
3. Recovering permanently deleted folder

Hi there,  Welcome to the Box Community, I'm happy to help! Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days for those on Personal Fr...

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• France
• 23 juin 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access any of the files

Hi Susi, Welcome to the Box Community, I'm happy to help! Do you mind sharing more information about the issue you encounter with Box?  Do you encounter a specific error when trying to access your ...

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• France
• 23 juin 2022 19:57
• 0 vote

1. Communauté
2. Support Forum
3. Emails with Box links bouncing

Hi Ilka,  Welcome to the Box Community, I'm happy to help! I've checked the error you shared, and it sounds like your email with Box links is being blocked by Recipient Mail Server. I found this th...

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• France
• 23 juin 2022 19:51
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive access

Hey, Andy! Welcome to the Box Community, I'm happy to help! Can you follow the steps provided in this article to resolve this issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-...

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• France
• 23 juin 2022 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Files not saving properly from iPhone

Hi there,  Welcome to the Box Community, I'm happy to help! Could you explain your workflow on how are you saving your files into Box, did you follow the steps in this article on how to add files i...

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• France
• 23 juin 2022 19:37
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you

HI Magdalena,  Welcome to the Box Community, I'm happy to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever create...

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• France
• 23 juin 2022 19:30
• 0 vote

1. Communauté
2. Support Forum
3. rotate image

Hi there,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Using and Managing Box Capture: https://support.box.com/hc/en-us/articles/360043694294-Using-and-Man...

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• France
• 22 juin 2022 22:22
• 0 vote

1. Communauté
2. Support Forum
3. No option to edit Word document online

Hi Sydney,  Can you check if the option "Hide Collaborators" is enabled on the Folder settings where this file is located? If it's enabled, can you try disabling it? You might be experiencing an is...

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• France
• 22 juin 2022 20:53
• -1 votes