France

1. Communauté
2. Support Forum
3. Prevent Uses with Folder from Seeing Who Else has access

Hi Claire,  Welcome to the Box Community, I'm happy to help! Owners and Co-Owners of folders being shared have the ability to "hide collaborators". With this enabled, collaborators with "Editor" ...

• Afficher le commentaire
• France
• 10 juin 2022 20:06
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open files from BoxDrive Ver 2.27.220

Hey Guys,  Welcome to the Box Community, I'm happy to help! Can you quit/ exit Box Drive app if its running on your computer and then start the app again and see if that helps? If the issue persist...

• Afficher le commentaire
• France
• 10 juin 2022 20:01
• 0 vote

1. Communauté
2. Support Forum
3. Invited viewer not receiving email to access despite the fact that I received a confirmation email that they had accepted my invitation

Hi James,  Welcome to the Box Community, I'm happy to help! I understand that one of your collaborators in not receiving the invitation you sent to access a content. Please have the affected user r...

• Afficher le commentaire
• France
• 10 juin 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Suddenly not able to edit spreadsheet online

Hi Asami,  Welcome to the Box Community, I'm happy to help! Does this happen to any files you access in Box or only on specific files? May I know what is your collaborator permission on the file?  ...

• Afficher le commentaire
• France
• 10 juin 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Mac Quick Look feature does not work for Microsoft Office files synced with Box Drive

Hi David,  This would be something our Box Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work...

• Afficher le commentaire
• France
• 10 juin 2022 19:33
• 0 vote

1. Communauté
2. Support Forum
3. Mac Quick Look feature does not work for Microsoft Office files synced with Box Drive

Hi David,  Welcome to the Box Community, I'm happy to help! What you are experiencing is expected behavior if the file has not been recently opened in Box Drive.  Files will need to be cached to th...

• Afficher le commentaire
• France
• 9 juin 2022 21:48
• 0 vote

1. Communauté
2. Support Forum
3. Folders have disappeared

Hi Amy,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing folders or are these collaborative folders owned by someone else? If a collaborative folder that you do ...

• Afficher le commentaire
• France
• 9 juin 2022 21:40
• 0 vote

1. Communauté
2. Support Forum
3. Would like to link image files to html files in separate folder

Hi Matthew,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would highly recommend submi...

• Afficher le commentaire
• France
• 9 juin 2022 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Can i restore my deleted data

Hi there,  Welcome to the Box Community, I'm happy to help! If you would like to restore the items you deleted from your Box Account, you may login to your account in Box.com, go to your Box Trash ...

• Afficher le commentaire
• France
• 9 juin 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Can't enter phone number for 2FA

Hey, Andrew! I'm glad to hear that you're all set now and successfully set up your 2FA. Thanks for reaching out and stay safe! Regards,

• Afficher le commentaire
• France
• 8 juin 2022 22:19
• 0 vote