France

1. Communauté
2. Support Forum
3. Can't open Files on Desktop App

Hi there,  Welcome to the Box Community! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a t...

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• France
• 8 juin 2022 22:06
• 0 vote

1. Communauté
2. Support Forum
3. Files not available when shared to user

Hi there,  Welcome to the Box Community, I'm happy to help! Do they receive a message that says: "This shared file or folder link has been removed or is unavailable to you."  If yes, this error ty...

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• France
• 8 juin 2022 20:42
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. how to tag a paragraph or a page within a larger document

Hi Marina,  Welcome to the Box Community, I'm happy to help! The feature you are asking about is currently not a supported when using Tags in Box.  Box Tags can only be used on Files and folders an...

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• France
• 8 juin 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. shared

Hi Jean,  Welcome to the Box Community, I'm happy to help! It sounds like the Shared link permission has been changed. When a user is asked to login to Box when accessing a shared link previously d...

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• France
• 8 juin 2022 20:23
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to launch Box Drive on M1 Mac

Hi Chris,  Welcome to the Box Community! I understand that you are having trouble launching Box Drive app from your mac, I'm happy to help! To resolve this issue, could you try manually resetting y...

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• France
• 8 juin 2022 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Can't enter phone number for 2FA

Hi Andrew,  Welcome to the Box Community, I'm happy to help! Can you try clearing your browser cache and then try this again and make sure to follow the steps in this article on setting up 2 FA wit...

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• France
• 8 juin 2022 20:04
• 0 vote

1. Communauté
2. Support Forum
3. Regarding not receiving an email regarding specification changes

Hi there,  Welcome to the Box Community! Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information. ...

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• France
• 8 juin 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files

Hi there,  Welcome to the Box Community! I understand that you've mistakenly deleted some videos and unable to find them now in your Trash. Please be advised that there is a 14-day grace period ...

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• France
• 8 juin 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. website access file and folder very slowly

Hi there,  Welcome to the Box Community. We apologize for the inconvenience on this, we received reports yesterday, Jun 7, at around 20:00 PDT on issue with uploads, downloads and Notes, and we und...

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• France
• 8 juin 2022 19:09
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Is there a problem at box?

Hi there,  Welcome to the Box Community. We apologize for the inconvenience on this, we received reports yesterday on issue with uploads and downloads, Jun 7, at around 20:00 PDT and our team took ...

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• France
• 8 juin 2022 19:06
• 0 vote