France

1. Communauté
2. Support Forum
3. Box Sync unable to access certain files and

Hi Jan,  Welcome to the Box Community, I'm happy to help! Can you try to quit Box Sync on your Menu Bar if its running and then start the app again and see if that helps? If the issue persists, can...

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• France
• 1 juin 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. roginできない

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• 1 juin 2022 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Not able to find files and folders

Hi there,  Welcome to the Box Community! To confirm, do you own the missing folders or are these collaborative contents owned by someone else? If a collaborative folder that you do not own is missi...

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• France
• 1 juin 2022 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Issue: Upgrading from individual plan to enterprise option

Hi Mehran,  Welcome to the Box Community, I'm happy to help! If you would like to upgrade and receive a quote on our Enterprise plan, please contact the Box Sales team by emailing sales@box.com or ...

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• France
• 1 juin 2022 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Relay not showing metadata options?

Hi Tyler,  Welcome to the Box Community! This is something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ti...

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• France
• 1 juin 2022 19:26
• 0 vote

1. Communauté
2. Support Forum
3. Quota Issue

Hi Bernard, and Robert! Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your accounts, so you guys shou...

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• France
• 31 mai 2022 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Reset the space used in my account

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• 31 mai 2022 20:35
• 0 vote

1. Communauté
2. Support Forum
3. Over Charge

Hi Mark,  Welcome to the Box Community, I'm happy to help! If you wish to discuss your charges with our team, I recommend sending an email to Box billing at billing@box.com so they can look into th...

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• France
• 31 mai 2022 19:21
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. External collaborators email

Hi Lars,  Welcome to the Box Community, I'm happy to help! Collaboration expiration notifications is one of those email notifications that cannot be turned on/ turn off.  Do you have email rules th...

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• France
• 31 mai 2022 19:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. retrieving document sent by client

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, are you receiving an error message that specifically says   "This shared file or folder link has been removed or is unavailab...

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• France
• 31 mai 2022 18:58
• Modifié
• 0 vote