France

1. Communauté
2. Support Forum
3. Unable to sync box into oulook mail

Hi there,  Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of this specific error so we can take a closer look? Also, may I know what specific outlook app (nativ...

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• France
• 17 mai 2022 19:59
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Saving Word & Excel files directly to BOX

Hi Ileen,  Welcome to the Box Community, I'm happy to help! If you try to save this file somewhere else, are you getting the same error message? Could you try to uninstall and then reinstall Box Dr...

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• France
• 17 mai 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Started working with Box April 18th 2022 and have not actually used it yet because I can't log in, and BOX support is not replying

Hi Nora,  Welcome to the Box Community! This is something our Product Support team can investigate with you and may require specific account information. It seems you already have an open ticket f...

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• France
• 17 mai 2022 19:14
• 0 vote

1. Communauté
2. Support Forum
3. need account manager

You're welcome, Adrian! Thanks for using Box and for your participation in the forum.

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• France
• 16 mai 2022 22:42
• 0 vote

1. Communauté
2. Support Forum
3. Free up space

Hi Sanjay,  Welcome to the Box Community, I'm happy to help! The issue you encounter is described in this article. I've ran the script that will recount all of the files/ folders in your account, s...

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• France
• 16 mai 2022 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Authenticator app

Hi Sarah,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' and other support channels such as Chat are only availa...

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• France
• 16 mai 2022 20:09
• 0 vote

1. Communauté
2. Support Forum
3. word doc edit views changed during upload

Hi Martin,  Welcome to the Box Community!   This is something our Product Support team can investigate with you and may require specific account information.  I've gone ahead and created a ticket ...

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• France
• 16 mai 2022 19:59
• 0 vote

1. Communauté
2. Support Forum
3. need account manager

Hi Adrian,  Welcome to the Box Community, I'm happy to help! If you wish to sign up for a non-profit account, please go ahead and send an email to Box Billing team at billing@box.com and someone fr...

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• France
• 16 mai 2022 19:56
• 0 vote

1. Communauté
2. Support Forum
3. Shared file unavailable

Hi Shalawn,  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on ...

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• France
• 16 mai 2022 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Not Installing on Windows 11

Hi Chris,  Welcome to the Box Community, I'm happy to help! Do you mind running this Microsoft script tool on your computer to see if you can uninstall Box Drive and then reinstall the app. Micro...

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• France
• 16 mai 2022 19:14
• 0 vote