France

1. Communauté
2. Support Forum
3. Unable to access folder - Original owner no longer with Company

Hi Heather,  Welcome to the Box Community, I'm happy to help! If the owner of the folder is part of a Business or Enterprise Box, you can reach out to the user's Box admin about requesting access t...

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• France
• 11 mai 2022 21:17
• 0 vote

1. Communauté
2. Support Forum
3. Converting basic account to company's recent business account with the same email (company email)

Hi Max,  Welcome to the Box Community, I'm happy to help! Checking your profile, I do see that your email is linked to a Personal Free Box account. If you need to convert your personal account and ...

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• France
• 11 mai 2022 21:35
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Need to transfer account ownership

Hi Stan,  Welcome to the Box Community, I'm happy to help!   This might require some account specific information to address, so I've submitted a case to Product Support on your behalf. You should...

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• France
• 11 mai 2022 20:33
• 0 vote

1. Communauté
2. Support Forum
3. One of my computers does not sync one of the folders.

Hi Laura,  Welcome to the Box Community, I'm happy to help! Can you check if the folder name in Box.com has any special characters?  Some operating systems do not support item names containing some...

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• France
• 11 mai 2022 21:18
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Tracking viewers activity

Hi Julia,  Welcome to the Box Community, I'm happy to help! May I know what is your permission as a collaborator on a File you are tracking user activity of?  Tracking file activity is available on...

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• France
• 11 mai 2022 20:24
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I want to reduce the license

Hi there,  Welcome to the Box Community, I'm happy to help! If you wish to reduce the number of your current purchased seats (licenses) from your subscription, kindly have your Box administrator su...

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• France
• 11 mai 2022 20:19
• 0 vote

1. Communauté
2. Support Forum
3. Always asks me box.com credentials!

Hi Daniele,  Welcome to the Box Community, I'm happy to help! I saw your previous tickets and it looks like you are using Box Sync app, please correct me if I'm wrong. We've seen an issue before wh...

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• France
• 11 mai 2022 20:16
• 0 vote

1. Communauté
2. Support Forum
3. How to I view/access stats for multiple folders of files

Hi Jack,  Welcome to the Box Community, I'm happy to help! Access stats are only available in every file and not for a folder.But by running a "User activity" > File management report (which only a...

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• France
• 11 mai 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Folders Added, previous ones gone

Hi Bekki,  Welcome to the Box Community! To confirm, do you own the missing folder or is this a collaborative folder owned by someone else? If a collaborative folder that you do not own is missing ...

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• France
• 11 mai 2022 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Co-Owner Option is deselected and Can't Add Co-Owner

Hi Sandra,  Upon further checking, I see that your profile is linked to a Personal Lite Box account, and it looks like the behavior  is due to the limitations on your type of account. Permissions s...

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• France
• 11 mai 2022 19:36
• 0 vote