France

1. Communauté
2. Support Forum
3. Box Sign Custom Reminder

Hi Susan,  You would have to customize the email notification before sending the document for sign to others. Here is how it looks like and you can enable the option "Send automatic reminders" and ...

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• France
• 6 mai 2022 18:56
• Modifié
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1. Communauté
2. Support Forum
3. Box Sync quit unexpectedly Reason: ResourceNotFoundError:

Hi Michael,  I'm glad to hear that you were able to resolve this and can now use Box Sync. Thanks for reaching out and for your participation in the forum! Regards,

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• France
• 6 mai 2022 18:36
• 0 vote

1. Communauté
2. Support Forum
3. Charged me for 3 business accounts after my trial

Hi Ethan,  Welcome to the Box Community, I'm happy to help If you wish to discuss your current charges with our billing team, you may send an email to billing@box.com or you may submit a billing ti...

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• France
• 5 mai 2022 20:56
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box not working on MacBook after restoring Time Machine backup

Hi Patrick,  To confirm, did you follow each and every step on this article on Manually resetting Box Drive?: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics  Can you ...

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• France
• 5 mai 2022 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync quit unexpectedly Reason: ResourceNotFoundError:

HI Michael,  I'm sorry to hear that the issue persists. Have you already uninstalled and reinstall Box Sync from your computer? If not, can you try this and see if this helps fix the issue for you:...

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• France
• 5 mai 2022 20:45
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. macOS 12.3.x, box.app and sandboxd process

Hi Henrik,  Welcome to the Box Community!   This would be something Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket...

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• France
• 5 mai 2022 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Box Sign Custom Reminder

Hi Susan,  Welcome to the Box Community, I'm happy to help! Yes, you can definitely customize that email notification that is sent to signers as a reminder. To configure the email notification: In...

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• France
• 5 mai 2022 20:36
• 0 vote

1. Communauté
2. Support Forum
3. modified "tomorrow"

Hi Clay,  Welcome to the Box Community, I'm happy to help! We have seen this happen to users that are on VPN and found that their VPN location will interfere with the proper displaying of these tim...

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• France
• 5 mai 2022 20:26
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. RECOVER DELETED FILES

Hi there,  The investigation to determine if the content is recoverable would require you to submit a ticket to support, and currently submitting a ticket is only accessible to those with paying ac...

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• France
• 5 mai 2022 20:11
• 0 vote

1. Communauté
2. Support Forum
3. File Count Incorrect

Hi RMT,  Your Box should now be showing the actual storage usage and file/ folder count. Can you try to logout and then re-login on your Box account and then check on this again? Best,

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• France
• 5 mai 2022 20:03
• 0 vote