France

1. Communauté
2. Support Forum
3. Can't install Box Drive Mac OS Mojave

Hi Jim,  Welcome to the Box Community! It looks like you are running an unsupported macOS version for Box Drive. Box Desktop application such as Box Drive supports the two latest major versions: ma...

• Afficher le commentaire
• France
• 6 avril 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Can't recover large delete file

Hi Mike,  Welcome to the Box Community, I'm happy to help!   This would be something our Support team would like to investigate with you and may require specific account information. I saw that thi...

• Afficher le commentaire
• France
• 6 avril 2022 19:50
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Michael,  Welcome to the Box Community, I'm happy to helpQ This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created ...

• Afficher le commentaire
• France
• 6 avril 2022 19:44
• 0 vote

1. Communauté
2. Support Forum
3. How do I change - "Sent using Box Sync" sign to a custom one

Hi Stanislav,  Welcome to the Box Community! There is no way to change these options at present when sharing a content from Box Sync. If this is something you would like to be able to do, I would ...

• Afficher le commentaire
• France
• 6 avril 2022 19:39
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Virus Attack ".kxde"

Hi there,  Welcome to the Box Community!   This would be something our Product Support team can investigate with you so I've gone ahead and created a ticket for you. Please check your email for det...

• Afficher le commentaire
• France
• 5 avril 2022 21:41
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I still see old box directories in file explorer while they are not visible in box.com

Hi Jean,  Welcome to the Box Community! This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a tick...

• Afficher le commentaire
• France
• 5 avril 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Restore deleted files from Box Drive

Hi Natalia,  Welcome to the Box Community! If you've accidentally deleted an item in Box that is owned by another user, you can recover them in your Trash by filtering the page with "Items I delete...

• Afficher le commentaire
• France
• 5 avril 2022 21:32
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. How do I store my box synced folder to an external hard drive?

Hi David,  Welcome to the Box Community, I'm happy to help! I understand that you are looking to move your Synced folder into an external hard drive, unfortunately this is not supported for Box Syn...

• Afficher le commentaire
• France
• 5 avril 2022 21:24
• 0 vote

1. Communauté
2. Support Forum
3. Not able to access my box account - 2FA on app deleted after phone migration.

Hi Parag,  Unfortunately at this time we are unable to provide support over the phone, we really apologize for any inconvenience.  Product Support team can help disable the 2FA for your account if ...

• Afficher le commentaire
• France
• 5 avril 2022 21:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Audio / MP3 secure files and Music list like Spotify

Hi Kerry,  Welcome to the Box Community, I'm happy to help!   The feature you are inquiring is currently not supported in Box. We appreciate your feedback and would highly recommend that you send ...

• Afficher le commentaire
• France
• 5 avril 2022 20:56
• 0 vote