France

1. Communauté
2. Support Forum
3. Storage calcuate incorrect

Hi there,  Welcome to the Box Community, I'm happy to help! I ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the cor...

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• France
• 4 avril 2022 21:19
• 0 vote

1. Communauté
2. Support Forum
3. ON BOX is no longer active the folder created by my colleague who left the company.

Hi Enzo,  Welcome to the Box Community! It's likely the content was deleted together with the previous employee's Box account. I would recommend reaching out to your Box Admin on recovering the acc...

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• France
• 4 avril 2022 21:07
• 0 vote

1. Communauté
2. Support Forum
3. Reset storage count

Hi there,  Welcome to the Box Community, I'm happy to help! I ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the cor...

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• France
• 4 avril 2022 21:03
• 0 vote

1. Communauté
2. Support Forum
3. Box tools is not working correctly anymore - daily de-installation and reinstallation needed

Hi Alexander,  In the event that your IT person is unable to resolve this issue and you need further assistance, please go ahead and submit a support ticket to Product Support team by clicking the ...

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• France
• 4 avril 2022 21:02
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to edit files online

Hi Aine,  Welcome to the Box Community, I'm happy to help! There are indeed a few limitations when working on a file with Office online: Office Online supports editing for .xlsx, .pptx, and .docx...

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• France
• 4 avril 2022 20:46
• 0 vote

1. Communauté
2. Support Forum
3. Photo won't open in Windows 10

Hi Kulas,  Welcome to the Box Community, I'm happy to help! This looks like a Windows error message rather than Box. I've found a couple of posts on different forum site that discuss this error and...

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• France
• 4 avril 2022 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Box account allegedly full

Hi there,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see ...

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• France
• 4 avril 2022 20:23
• 0 vote

1. Communauté
2. Support Forum
3. Missing a lot of space...

Hi Bob,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I went...

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• France
• 4 avril 2022 20:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. change of company name and email

Hi Cherstyn,  Welcome to the Box Community, I'm happy to help! If you would like to change the email address associated with your Box account, please make sure to follow this article: https://suppo...

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• France
• 4 avril 2022 20:06
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I could not find my folder

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, is the missing folder a folder you own or owned by someone else? If it's a folder you own, have you tried to search within yo...

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• France
• 4 avril 2022 19:59
• Modifié
• 0 vote