France

1. Communauté
2. Support Forum
3. Hi - I can’t accept the terms of service on box which means I can’t access my files.

Hey, Pam! Welcome to the Box Community! Do you encounter an error message when you try accepting the TOS from your account? If this is happening on a web browser, can you try to clear your browser ...

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• France
• 31 mars 2022 21:54
• 0 vote

1. Communauté
2. Support Forum
3. Unable to install box drive

Hi there,  Welcome to the Box Community and thanks for your post in the forum!   I understand that you are having issue installing Box Drive on your Windows computer, I'm happy to help!   You can t...

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• France
• 31 mars 2022 21:43
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• 0 vote

1. Communauté
2. Support Forum
3. Can a group have co-owner permission

Hi Aimee,  Welcome to the Box Community! Yes, Admins can certainly grant groups with 'Co-owner' permission. To do this: Go to Admin Console > click "Users and Groups" menu > Groups tab Find the sp...

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• France
• 31 mars 2022 20:52
• 0 vote

1. Communauté
2. Support Forum
3. Cannot invite external users to collaborate

Hi Alejandro,  Apologies for the delay in response! Since you own this folder and I see you have admin permission, can I have you check the following settings in your account in the Admin console i...

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• France
• 31 mars 2022 20:44
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Upload always fails with umlaut in filenamea

Hi there,  Welcome to the Box Community! Are you using an antivirus, VPN or proxy app when connecting  to Box from your Android device? We had similar reports when using Box app while running third...

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• France
• 31 mars 2022 20:58
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box app, can't sign in with google

Hi Matthew,  Welcome to the Box Community! Please follow the steps in this article to reset the password for your Box account and enter your email to receive a reset link from us: https://support....

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• France
• 30 mars 2022 20:54
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Enterprise ID delete

Hi there,  Welcome to the Box Community!   This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf. You should be receiving an email...

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• France
• 30 mars 2022 20:24
• 0 vote

1. Communauté
2. Support Forum
3. How to upload vid files from iphone 13

Hi Jay,  Welcome to the Box Community! Do you have a screenshot of the issue you encounter when uploading to Box? May I know the size of the video you are trying to upload? I would also recommend c...

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• France
• 30 mars 2022 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Can't upload photos directly from box to facebook

Hi Sarah,  Welcome to the Box Community! It sounds like you will need Box for Workplace by Facebook integration. This integration allows customers to use Box as their cloud content management solut...

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• France
• 29 mars 2022 21:20
• 0 vote

1. Communauté
2. Support Forum
3. Deleted folders and files

Hi there,  Welcome to the Box Community! If you need to recover contents that you accidentally deleted in Box, you can login to your account in Box.com and go to your "Trash" to restore those. To m...

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• France
• 29 mars 2022 21:11
• 0 vote