France

1. Communauté
2. Support Forum
3. Search files by user

Hi there,  May I ask when you said disabled users, are these accounts set to "Inactive" status in the admin console? If so, I believe it's expected behavior that contents they own will be inaccessi...

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• France
• 25 mars 2022 19:12
• 0 vote

1. Communauté
2. Support Forum
3. Can I run box drive as service, so I don't have to logon every time after the computer is reboot.

Hi Devang,  Can you check if the issue you encounter is similar to what is described in this post? https://support.box.com/hc/en-us/community/posts/4403006213907-Error-when-Running-Box-Drive-in-Ses...

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• France
• 24 mars 2022 21:08
• 0 vote

1. Communauté
2. Support Forum
3. Files are grey in MAC Finder but visible on box.com

Hi Randy,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate and may require specific account information.  I've gone ahead and created a ticket...

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• France
• 24 mars 2022 20:53
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to the Box Community! You might be encountering an issue that is similar to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I went ahead ...

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• France
• 24 mars 2022 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade account

Hi Dmitry,  Welcome to the Box Community! If you are looking to downgrade to a free Personal account, please submit a ticket or send an email to Box Cancellations team at cancel@box.com. Please mak...

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• France
• 24 mars 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. Please reset my file count and storage use

Hi Michelle,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now s...

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• France
• 24 mars 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Access to Box Folder

Hi Sucy,  Welcome to the Box Community! Have you checked out this help article discussing this issue: https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions ...

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• France
• 24 mars 2022 20:31
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Mac OSX Desktop Icon Dropped Off After Big Sur Upgrade

Hi Paul, Welcome to the Box Community! The changes you noticed with the location of Box Drive in Finder is expected as part of the update on Monterey macOS.Can you check if you could find Box now a...

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• France
• 24 mars 2022 20:11
• 0 vote

1. Communauté
2. Support Forum
3. Two-factor setup not working

Hey Scott,  Do you have the latest DUO app and device OS? If not, can you update this on your device, then try this again and let us know how it goes? Best,

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• France
• 23 mars 2022 22:11
• 0 vote

1. Communauté
2. Support Forum
3. vpn

Hi Walker, Welcome to the Box Community! I see that this issue is now being addressed on a ticket with Box Product Support team. Please continue working with the representative looking into this an...

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• France
• 23 mars 2022 21:50
• 0 vote