France

1. Communauté
2. Support Forum
3. Sudden unexplained failure to sync some files

Hi Daniel,  Welcome to the Box Community, I'm happy to help! Can you try connecting to a different network and see if it makes any difference with syncing your files to Box? If that doesn't help, c...

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• France
• 8 novembre 2021 18:26
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Refuses to Install on macOS Monterey

Hi Ev,  To further help look into this, I've gone ahead and created a ticket for you so that an agent can work directly with you. Please check your email for details and updates.   Thanks for your ...

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• France
• 8 novembre 2021 18:21
• 0 vote

1. Communauté
2. Support Forum
3. Cannot see shared Box files

Hi Raman,  Welcome to the Box Community! Have you tried connecting with the person who shared the content to your or its owner? If a collaborative folder that you do not own is missing from your Bo...

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• France
• 8 novembre 2021 18:15
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Refuses to Install on macOS Monterey

Hi Ev,  Can you try to manually reset your Box Drive following the steps in this article and see if it helps resolve this issue for you? https://support.box.com/hc/en-us/articles/360043697494-Usin...

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• France
• 5 novembre 2021 22:29
• 0 vote

1. Communauté
2. Support Forum
3. Bill cancellation

Hi Bouangern,  Welcome to the Box Community!   This would be something our Billing Team can help address with you and upon checking, it seems you already have an open ticket for this request with ...

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• France
• 5 novembre 2021 20:48
• 0 vote

1. Communauté
2. Support Forum
3. Cannot cancel my account

Hi there, Welcome to the Box Community! This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.  ...

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• France
• 5 novembre 2021 20:45
• 0 vote

1. Communauté
2. Support Forum
3. Collaborators cannot sign in when sent an invite

Hi Patrick,  Welcome to the Box Community! Please make sure these users have their own Box account as it is required when Collaborating in Box and they must log in using their own Box credentials t...

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• France
• 5 novembre 2021 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Syncing files... is stuck. Where can I see which files cause the trouble?

Hi Michael,  Welcome to the Box Community! Have you checked to see if there are problem items that could be causing this? Box Sync provides detailed user notifications if a file cannot be synced. T...

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• France
• 5 novembre 2021 20:16
• 0 vote

1. Communauté
2. Support Forum
3. recover deleted files from recycle bin

Hi there,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• 5 novembre 2021 20:11
• 0 vote

1. Communauté
2. Support Forum
3. Box Folder on Desktop Mac

Hi Peter,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• 4 novembre 2021 21:20
• 0 vote