France

1. Communauté
2. Support Forum
3. Verification Code Not Delivered to Collaborator

Hi Hayley,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• 3 août 2021 18:26
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folders visible on Desktop without Explicit Sync

Hi David,  Welcome to the Box Community! The "Sync/ Unsync" options that you see in the Box Webapp is actually a feature of Box Sync application and not of Box Drive. With Box Sync, would have to m...

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• France
• 2 août 2021 18:37
• 0 vote

1. Communauté
2. Support Forum
3. still failing

Hi Anne, Welcome to the Box Community! I'm sorry to hear that you encounter the same issue here on your M1 Mac device.  To further investigate and help you troubleshoot this issue, please go ahead ...

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• France
• 2 août 2021 18:31
• 0 vote

1. Communauté
2. Support Forum
3. Multiple Primary Admins?

Hi Christopher,  Welcome to the Box Community! Please be advised that there can only be one Primary Administrator in a Box organization and there is no way to designate this role to multiple users....

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• France
• 2 août 2021 18:29
• 0 vote

1. Communauté
2. Support Forum
3. Download fails (i.e. Network error) every time I try to download a large folder

Hi Suddha,  Welcome to the Box Community! Could you take a look at this article for some tips in resolving download issues with Box and see if they help resolve this issue for you? https://support...

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• France
• 30 juillet 2021 22:30
• 0 vote

1. Communauté
2. Support Forum
3. FAILED

Hi Siek,  Welcome to the Box Community! Would you mind sharing a screenshot of this error message you encounter after installing Box to your computer? Also, may I know what OS are you running Box i...

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• France
• 30 juillet 2021 17:51
• 0 vote

1. Communauté
2. Support Forum
3. Collections on Drive

Hi Nellie,  Welcome to the Box Community! I checked with the team and received a feedback that there is no upcoming “Collections” feature in Box Drive, and there is currently no plan to add this to...

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• France
• 30 juillet 2021 17:48
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. You installed an older version of Box Drive on top of a newer version.

Hi Erin,  Welcome to the Box Community! I'm sorry to hear that the steps I shared in this article is not working for you.  Can you submit a ticket with our support team for this issue on this page ...

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• France
• 29 juillet 2021 21:33
• 0 vote

1. Communauté
2. Support Forum
3. Hello, my account says that I exceed 100 GB but I have less amount of information and the information is not synchronized.

Hi Yoji,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The...

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• France
• 29 juillet 2021 21:05
• 0 vote

1. Communauté
2. Support Forum
3. cancel my account

Hi Jeannette,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your r...

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• France
• 29 juillet 2021 21:01
• 0 vote