France

1. Communauté
2. Support Forum
3. Storage in Box

Hi Pamela,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect T...

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• France
• 26 mai 2021 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Tags and Comments

Hi Mike,  Welcome to the Box Community! Upon checking, Tags and Comments are current not downloadable and there is not a way to copy a folder or file and have it retain its tags and comments. If th...

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• France
• 26 mai 2021 19:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Android update

Hi Dan,  Welcome to the Box Community! The latest version of Box for Android app is version 5.21.24. Please go to Google Playstore to update your Box Android app with the latest version. Thanks for...

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• France
• 26 mai 2021 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Big Sur May update breaks Box Drive

Hi Glenn,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• 25 mai 2021 22:22
• 0 vote

1. Communauté
2. Support Forum
3. Privacy

Hi Dotan,  Welcome to the Box Community! As the owner of a content, you have the ability to "hide collaborators". With this enabled, collaborators with "Editor" access and below will not be able to...

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• France
• 25 mai 2021 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Layout of Invoice

Hi Eileen,  Welcome to the Box Community! To help check on this, I went ahead and created a ticket for you with our Billing team. Kindly check your email for details and updates.   Best,

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• France
• 25 mai 2021 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Problems with Collaborator Invites

Hi Michael,  Welcome to the Box Community! This error message would pop up if you were putting in characters with periods in them which would get interpreted as URLs in the "Message" field when sen...

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• France
• 25 mai 2021 19:55
• 0 vote

1. Communauté
2. Support Forum
3. how can i change payment method to a di that i am co-owner to?

Hi Uri,  Welcome to the Box Community! This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request. Kindly c...

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• France
• 25 mai 2021 19:44
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync files are taking up HD space not associated with sync folder.

Hi Ted,  Thanks for checking. This may require our support team to help investigate so I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this....

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• France
• 25 mai 2021 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync files are taking up HD space not associated with sync folder.

Hi Theodore,  Welcome to the Box Community! If you've already configured Box Sync folder location on your E Drive, it should only take up storage in that location Can you confirm, do you perhaps ha...

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• France
• 24 mai 2021 22:59
• 0 vote