France

1. Communauté
2. Support Forum
3. Scanned PDF file size

Hi Richard,  Welcome to the Box Community!   For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all subm...

• Afficher le commentaire
• France
• 18 mai 2021 22:15
• 0 vote

1. Communauté
2. Support Forum
3. Error Message while completing task

Hi Terri,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

• Afficher le commentaire
• France
• 18 mai 2021 22:11
• 0 vote

1. Communauté
2. Support Forum
3. Resolution of images

Hi Mark,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

• Afficher le commentaire
• France
• 18 mai 2021 22:09
• 0 vote

1. Communauté
2. Support Forum
3. Random duplicate / temporary folders when saving files?

Hi Marissa,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

• Afficher le commentaire
• France
• 18 mai 2021 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Folder disappeared

Hi Luigi,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

• Afficher le commentaire
• France
• 18 mai 2021 22:04
• 0 vote

1. Communauté
2. Support Forum
3. Trying to recover deleted files

Hi Mark,  Welcome to the Box Community! If you've already purged the items you need to restore in your Box Trash, there is still a 14-day grace period during which Product Support can help recover ...

• Afficher le commentaire
• France
• 18 mai 2021 22:01
• 0 vote

1. Communauté
2. Support Forum
3. File Description Is never saved.

Hi there, Welcome to the Box Community! A Description can be added to Folders or Files on the Box Web Application, as long as you have Editor access in the folder. 255 characters is the maximum cha...

• Afficher le commentaire
• France
• 18 mai 2021 21:57
• 0 vote

1. Communauté
2. Support Forum
3. Wrong used space

Hi Antonio,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

• Afficher le commentaire
• France
• 18 mai 2021 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Some downloads or uploads failed. Open Problem Items for more details.

Hi there,  Welcome to the Box Community! I'm sorry to hear about the issue uploading/ downloading your contents from/ to Box. Can you try some of our tips and steps to troubleshoot this issues: htt...

• Afficher le commentaire
• France
• 18 mai 2021 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Files Copied to Files iOS App Do Not Upload to Box Cloud

Hi Michael,  Welcome to the Box Community! Can you make sure that you have the latest Box for iOS installed on your apple devices? Also, have you tried to logout from the Box app, close it, open it...

• Afficher le commentaire
• France
• 18 mai 2021 19:09
• 0 vote