France

1. Communauté
2. Support Forum
3. Cannot Change My Email Address

Hi Gary,  Welcome to the Box Community! If you need to change the Primary email address linked to your Box account, please follow the steps in this article: https://support.box.com/hc/en-us/articl...

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• France
• 1 avril 2021 22:15
• 0 vote

1. Communauté
2. Support Forum
3. Group tasked twice in Relay workflow

Hi Michelle,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cr...

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• France
• 1 avril 2021 22:06
• 0 vote

1. Communauté
2. Support Forum
3. Automatic deletion of a folder?

Hi Funda,  Welcome to the Box Community! Folders don't automatically gets deleted if the owner left his company. The Box Admin of the previous employee have the option to delete the user account wi...

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• France
• 1 avril 2021 20:56
• 0 vote

1. Communauté
2. Support Forum
3. Error: the item “XXX” is in use.

Hi there,  Welcome to the Box Community! Have you tried logging out of your Box Drive app yet? Logging out completely removes all traces of your Drive usage from your machine and enables you to log...

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• France
• 1 avril 2021 22:07
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Collaboration is restricted for external user

Hi Thomas,  Welcome to the Box Community! The error you are seeing when inviting a certain user is possibly caused by "Collaboration Allowlist". Please take a look at this article: https://support....

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• France
• 1 avril 2021 20:35
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Adding email address / merge

Hi Kelley,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• 1 avril 2021 19:15
• 0 vote

1. Communauté
2. Support Forum
3. User gets error message trying to create an account

Hi Jeanne,  Welcome to the Box Community! I would usually see this error message when a user trying to create an account is using an email that is linked to a Box account. Can you have the affected...

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• France
• 1 avril 2021 19:13
• 0 vote

1. Communauté
2. Support Forum
3. pls help restore my note

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• 1 avril 2021 19:04
• 0 vote

1. Communauté
2. Support Forum
3. Virginia

Hi Virginia,  Welcome to the Box Community! You can achieve this by inviting your collaborators and restricting their access to a "Previewer".  Previewer: A previewer has limited read access. Th...

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• France
• 31 mars 2021 21:27
• 0 vote

1. Communauté
2. Support Forum
3. Can't see "Upload" button even as co-owner with free account

Hi Steven,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• 31 mars 2021 19:42
• 0 vote