France

1. Communauté
2. Support Forum
3. O365 Sensitivity labelling

Hi Imiddleton, Welcome to the Box Community! Since the Sensitivity labelling is a functionality owned by Microsoft, and Box interacts with Office Apps by housing the file, sending it off to Microso...

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• France
• 19 février 2021 19:16
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1. Communauté
2. Support Forum
3. New box drive download

Hi Nick,  Welcome to the Box Community Windows search tools such as Cortana or File Explorer search do not return Box Drive results. You would need to use Box Drive's search tool instead. For more ...

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• France
• 19 février 2021 18:35
• 0 vote

1. Communauté
2. Support Forum
3. Box drive in Multi user environment

Hi Karthikeswari,  Welcome to the Box Community!   Have you checked out this support article on Using Box Drive in Multi-User Environments? Terminal Services: Box Drive version 2.16 and later sup...

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• France
• 19 février 2021 18:22
• 0 vote

1. Communauté
2. Support Forum
3. From somewhere on 17th of February there is a massive upload we didn't do.

Hi Laura,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect Th...

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• France
• 19 février 2021 18:14
• 0 vote

1. Communauté
2. Support Forum
3. Offline Issues

Hi Steve,  This is definitely an unexpected behavior as mine, I mean my audio files seem to work on offline with no issues. Do you have the latest OS and version of Box for iOS installed?  If you n...

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• France
• 18 février 2021 22:18
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Blue arrow pointing down (Android app)

Hi there,  Welcome to the Box Community! If you see a blue arrow pointing down next to a file that means you have marked that file for offline access and has been download to your device.  Check ou...

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• France
• 18 février 2021 21:00
• 0 vote

1. Communauté
2. Support Forum
3. Offline Issues

Hi Steve,  I have checked and it doesn't seem we have an on going issue with the Save for offline feature on Box Mobile apps. I personally use this feature on my Android phone and don't see any iss...

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• France
• 18 février 2021 20:52
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. tried to cancel subscription

Hi Erik,  Welcome to the Box Community! Sorry to hear about the trouble cancelling your subscription. This will require our Cancellations team to work directly with you so I went ahead and created ...

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• France
• 18 février 2021 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Cancel

Hi Aqeel, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request....

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• France
• 18 février 2021 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Office files many user update

Hi Pascal, Welcome to the Box Community! At present, simultaneous edit on excel files saved in Box is only supported through Office online and can only be open via Box Webapp. For more details, ple...

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• France
• 18 février 2021 20:25
• 0 vote