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1. Communauté
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Angelika, Welcome to the Box Community! The next step will require you to contact Box Support to help you directly and reset your storage count. I've gone ahead and created a ticket for you so t...

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• France
• 1 février 2021 16:34
• 0 vote

1. Communauté
2. Support Forum
3. Switching to new laptop

Hi Anshul,  Welcome to the Box Community! Please take a look at this article for best practices when reinstalling Box Sync on a new computer: https://support.box.com/hc/en-us/articles/360044195033...

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• France
• 1 février 2021 16:32
• 0 vote

1. Communauté
2. Support Forum
3. Uploading without interruption and without clicking 'resume'

Hi Roy,  Welcome to the Box Community! This appears to be the expected behavior and there is currently to way to changed this at present. If this is something you would like to be able to do, I wou...

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• France
• 1 février 2021 16:21
• 0 vote

1. Communauté
2. Support Forum
3. Access to Box account on personal phone blocked by Microsoft Portal

Hi there,  Welcome to the Box Community! Your device policy may be blocking your access to Box so I'd recommend reaching out to your company's IT department to see if there is way to unblock your a...

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• France
• 1 février 2021 16:10
• 0 vote

1. Communauté
2. Support Forum
3. How to access event logs for a Box Folder?

Hi Dimuthu,  Welcome to the Box Community! If you are looking to determine actions in a given folder, we recommend running a User Activity Report in the Admin console.  User Activity reports provi...

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• France
• 1 février 2021 16:00
• 0 vote

1. Communauté
2. Support Forum
3. external collaborator

Hi Ilene,  Yes, I have seen other users being required to contact their company IT for installing third party applications specially those company issued devices, which are usually managed by compa...

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• France
• 29 janvier 2021 20:14
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Licensing query - shared link or paid licence?

Hi Toosh,  Welcome to the Box Community! To answer your question on using Shared links which will not require others to create a Box account (free or paid) to access a content, yes this is complete...

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• France
• 29 janvier 2021 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Side panel- how to permanently expand

Hi Elene,  Welcome to the Box Community! If you are pertaining to the Blue side panel of this screenshot, they should expand if the user's browser is not too magnified or zoom in. Can you have the ...

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• France
• 29 janvier 2021 19:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Mobile Admin

Hi Admin,  Welcome to the Box Community! We appreciate you following up on this product feature request. The idea to access the admin console through mobile app has been submitted via Box Pulse and...

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• France
• 29 janvier 2021 19:20
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync folder empty, but Storage space used is 11.9GB

Hi Davide,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect T...

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• France
• 29 janvier 2021 19:05
• 0 vote