France

1. Communauté
2. Support Forum
3. Box not working on MacOS Big Sur

Hi Doug,  Welcome to the Box Community! Please check out our response and answer on this issue in other thread related to your use case: https://support.box.com/hc/en-us/community/posts/36005132345...

• Afficher le commentaire
• France
• 10 décembre 2020 18:48
• 0 vote

1. Communauté
2. Support Forum
3. Sharing a link with an external user without requiring them to set up an account

Hi Anastasia,  Welcome to the Box Community! Can you go to your Account Settings > then click the "Sharing Tab" Under the Sharing feature, can you make sure that "Shared Links can be viewed by" is ...

• Afficher le commentaire
• France
• 10 décembre 2020 22:59
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Folders on box.com app not visible in Box drive

Hi Elene,  Welcome to the Box Community! Some operating systems do not support item names containing some special characters. Can you check if there are any unsupported characters or symbols in tho...

• Afficher le commentaire
• France
• 9 décembre 2020 20:23
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Inviting a new user outside of your company domain

Hi Cathy,  Welcome to the Box Community! If you would like to include other people in your Box subscription to be able to collaborate and use your Box organization's full permissions or feature, yo...

• Afficher le commentaire
• France
• 9 décembre 2020 20:18
• 0 vote

1. Communauté
2. Support Forum
3. How to hide "Recent" from Home page at all?

Hi Alexander,  We appreciate you sharing your thoughts and feedback on this feature. For any product feature request or suggestions, we recommend that you post your idea on pulse.box.com for more v...

• Afficher le commentaire
• France
• 9 décembre 2020 20:04
• 0 vote

1. Communauté
2. Support Forum
3. Box Driver upload failed

Hi Yongjie,  Thanks for clarifying on this! Can you try the tips in this article to see if they will help resolve this issue?: Troubleshooting Uploads to Box If you continue having issue, you may...

• Afficher le commentaire
• France
• 9 décembre 2020 19:57
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access link

Hi Thomas,  Welcome to the Box Community! It sounds like this is an issue with the Shared link access type you set on the link you shared to the other person. You can share link to others (even tho...

• Afficher le commentaire
• France
• 9 décembre 2020 19:45
• 0 vote

1. Communauté
2. Support Forum
3. NO SMS Authentication code sent

Hi Joselyn,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created...

• Afficher le commentaire
• France
• 9 décembre 2020 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Having issues with merging folders

Hi Daisy,  Welcome to the Box Community! To confirm, do you own the folders you tried to move into the newly created folder or are they owned by someone else? If the folders are owned by someone el...

• Afficher le commentaire
• France
• 9 décembre 2020 19:28
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Driver upload failed

Hi Yongjie,  Welcome to the Box Community! May I know how you uploaded your files in Box? Are you uploading using Box Drive app or via web browser? Are you getting a specific error message when you...

• Afficher le commentaire
• France
• 8 décembre 2020 22:45
• 0 vote