France

1. Communauté
2. Support Forum
3. Box Sync not syncing to laptop box sync folder

Hi there,  Welcome to the Box Community! Have you checked with your Box Sync app if there are problem items that could be preventing your files to sync to Box.com? Box Sync provides detailed user n...

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• France
• 30 novembre 2020 22:30
• 0 vote

1. Communauté
2. Support Forum
3. error the filename directory name or volume label syntax is incorrect. in windows10

Hi Jack,  Welcome to the Box Community! Have you tried to save the file on your Desktop, do you get the same error message? If you try to save it on other directory folder, do you still get the err...

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• France
• 30 novembre 2020 20:35
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1. Communauté
2. Support Forum
3. Late Payment

HI Elisa,  Welcome to the Box Community! This will require Box Billing team to work directly with you. It seems you already have an open ticket for this issue with our Billing team, please continue...

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• France
• 30 novembre 2020 18:58
• 0 vote

1. Communauté
2. Support Forum
3. Cancelation

Hi Carlo, Welcome to the Box Community! This will require Box Billing team to work directly with you. I've gone ahead and created a ticket for you so that an agent can work directly with you on loo...

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• France
• 30 novembre 2020 18:55
• 0 vote

1. Communauté
2. Support Forum
3. DOES NOT WORK UNDER MACOS BIG

Hi Jean,  Welcome to the Box Community and thanks for participating in the forum! Our engineering team is aware of the issue installing Box Drive on the latest macOS Big Sur and continuously workin...

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• France
• 30 novembre 2020 18:51
• 0 vote

1. Communauté
2. Support Forum
3. question on how to make successfully a box available all company colleagues

Hi Wolfgang,  Welcome to the Box Community! Have checked out this article on understanding folder permissions: https://support.box.com/hc/en-us/articles/360043697254-Understanding-Folder-Permission...

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• France
• 27 novembre 2020 22:29
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1. Communauté
2. Support Forum
3. Box app crashes on Amazon Fire Tablet

Hi there,  Welcome to the Box Community! Does your tablet run the latest OS? If not, can you try updating it and see if the issue persist? If you continue having issues, you may reach out to our Su...

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• France
• 27 novembre 2020 22:16
• 0 vote

1. Communauté
2. Support Forum
3. NE FONCTIONNE PAS SOUS MACOS BIG SUR

Hi Jean,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ass...

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• France
• 27 novembre 2020 18:52
• 0 vote

1. Communauté
2. Support Forum
3. EXTERNAL COLLABORATOR SHARING - ENABLED BUT NOT ALLOWED

Hi Carmine,  Welcome to the Box Community and thanks for your post in the forum! Have you checked if there is restrictions in the folder you are trying to shared to external collaborators? Find th...

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• France
• 27 novembre 2020 18:49
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. In Which country is my data located.

Hi Taher, Welcome to the Box Community! Box data centers are based in the United States. If you are interested to store your Data elsewhere, you may want to consider using "Box Zones". Box Zones ca...

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• France
• 27 novembre 2020 14:29
• 0 vote