France

1. Communauté
2. Support Forum
3. Box drive in desktop reserves all my C drive space almost like 117 GB

Hi there,  Welcome to the Box Community, I'm happy to help! If Box Drive is taking too much cache storage on your computer device, you have the option to change its maximum cache size limit. Please...

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• France
• 5 décembre 2022 16:47
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• 5 décembre 2022 15:49
• 0 vote

1. Communauté
2. Support Forum
3. webp image preview

Hi Peter,  Welcome to the Box Community, I'm happy to help! At present, only the listed file types here can be previewed in Box: https://support.box.com/hc/en-us/articles/360043695794-Viewing-Diffe...

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• France
• 5 décembre 2022 14:32
• 0 vote

1. Communauté
2. Support Forum
3. Colin Dunlop

Hi Colin,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• 5 décembre 2022 14:27
• 0 vote

1. Communauté
2. Support Forum
3. Please help reclaim storage

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• 5 décembre 2022 14:24
• 0 vote

1. Communauté
2. Support Forum
3. My files are gone

Hi Bandar,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing files or are these files inside a collaborative folder owned by someone else? If a collaborative fold...

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• France
• 5 décembre 2022 14:23
• 0 vote

1. Communauté
2. Support Forum
3. Shared 1 link to Folder, but consultant managed to download adjacent fille of confidential investors not entitled to: HOW?

Hi there,  Welcome to the Box Community, I'm happy to help! It's possible that the new consultant was invited to collaborate or was given a shared link by someone else to the Confidential Folder. H...

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• France
• 5 décembre 2022 14:16
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive using a huge amount of internet data

Hi Maggie,  Welcome to the Box Community, I'm happy to help! I understand that it may appear that Box Drive is using a huge amount of my internet data on your device. We have seen situation like th...

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• France
• 5 décembre 2022 14:02
• 0 vote

1. Communauté
2. Support Forum
3. Cancellation my account

Hi Everyone,  Welcome to the Box Community, I'm happy to help! If you wish to cancel your subscription to Box, you may follow the steps provided in this article: https://support.box.com/hc/en-us/ar...

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• France
• 2 décembre 2022 23:00
• 0 vote

1. Communauté
2. Support Forum
3. It there have file name course?

Hi Alice,  To answer your question, yes, if your customer owns the shared file and is part of a Business account, their Admin may run a "User Activity" report to determine who among the collaborato...

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• France
• 2 décembre 2022 22:56
• 0 vote