France

1. Communauté
2. Support Forum
3. Box Sync wont install

Hi there, Welcome to  the Box Community, I'm happy to help! It looks like the issue is due to compatibility as it seems you also have Box Drive installed on your device. Box does not support runnin...

• Afficher le commentaire
• France
• 2 décembre 2022 22:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Static URL

Hi Isabelle, Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be ...

• Afficher le commentaire
• France
• 2 décembre 2022 18:27
• 0 vote

1. Communauté
2. Support Forum
3. Important file is missing

Hi Lisa,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that y...

• Afficher le commentaire
• France
• 2 décembre 2022 18:08
• 0 vote

1. Communauté
2. Support Forum
3. typo

Hi Paul, Welcome to the Box Community, I'm happy to help! I went ahead and forwarded your feedback to our internal team about the typo error on the message on communication that is being sent to us...

• Afficher le commentaire
• France
• 2 décembre 2022 18:05
• 0 vote

1. Communauté
2. Support Forum
3. It there have file name course?

Hi Alice,  Welcome to the Box Community, I'm happy to help! The information you are looking for can be found using Box Report feature: https://support.box.com/hc/en-us/articles/360043696534-Running...

• Afficher le commentaire
• France
• 2 décembre 2022 18:02
• 0 vote

1. Communauté
2. Support Forum
3. Indexing by renaming files automatically according to folder

HI Sebastian,  Welcome to the Box Community, I'm happy to help! The feature you are inquiring is currently not supported in Box Webapp. I appreciate your feedback and would highly recommend that yo...

• Afficher le commentaire
• France
• 2 décembre 2022 14:56
• 0 vote

1. Communauté
2. Support Forum
3. download: new documents only

Hi Satsuki,  Welcome to the Box Community, I'm happy to help!  If you would like to see and download the new files in a folder in your Box, you may use the "Updated" filter to sort the files to see...

• Afficher le commentaire
• France
• 2 décembre 2022 14:53
• 0 vote

1. Communauté
2. Support Forum
3. I would like to request Box Support to run the script to fix the data inaccuracy issues around user storage size, folder size, and file counts. 

Hi Bono,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

• Afficher le commentaire
• France
• 2 décembre 2022 14:45
• 0 vote

1. Communauté
2. Support Forum
3. Please run script to fix storage on my account

Hi Evan,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

• Afficher le commentaire
• France
• 2 décembre 2022 14:38
• 0 vote

1. Communauté
2. Support Forum
3. "owner" "Editor "

Hi there,  Welcome to the Box Community, I'm happy to help! Please be advised that this behavior is expected due to only the current owner may change the ownership of a folder in Box. Since you cha...

• Afficher le commentaire
• France
• 2 décembre 2022 14:24
• 0 vote