France

1. Communauté
2. Support Forum
3. I uploaded some checks that I have deposited to our Bank Account - But Unfortunately Some Checks in the Batch are Stale Dated?

Hi Jennifer,  Welcome to the Box Community, I'm happy to help! Please refrain from posting your personal information in this thread as this forum is open to the public. Should you have any billing ...

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• France
• 30 août 2022 19:03
• -1 votes

1. Communauté
2. Support Forum
3. Changed My phone Number and Now I can't login

Hi Cachunga,  Welcome to the Box Community, I'm happy to help! If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ES...

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• France
• 26 août 2022 18:58
• -1 votes

1. Communauté
2. Support Forum
3. Unsubscribe

Hi Yves,  Welcome to the Box Community, I'm happy to help! We apologize for the inconvenience. I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe reque...

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• France
• 20 août 2022 01:18
• -1 votes

1. Communauté
2. Support Forum
3. Login in two box accounts (business and NGO)

Hi Mirjam,  Welcome to the Box Community, I'm happy to help! There is currently no option to switch on multiple accounts when accessing your Box accounts from a web browser. That means you would ha...

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• France
• 20 août 2022 01:14
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. unsubscribe

Hi Everyone,  Welcome to the Box Community! I apologize if my response created any confusion. It’s my understanding that you’d like to generally unsubscribe. We’re working to honor your unsubscribe...

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• France
• 19 août 2022 23:27
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Invite Not Working

Hi Matthew,  Welcome to the Box Community, I'm happy to help! Do you encounter a specific error message when trying to access a shared content? Do you mind sharing a screenshot of that here so we c...

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• France
• 17 août 2022 20:13
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Can’t move or copy files on iOS

Hi D Kessler, Welcome to the Box Community, I'm happy to help! You may not have the necessary permission to move or copy files on that folder. The actions you can take on files/ folder that was sha...

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• France
• 17 août 2022 19:37
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Box Drive has constant Syncing problems

Hi Sabrina,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate and may require specific account information.  I've gone ahe...

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• France
• 11 août 2022 20:28
• -1 votes

1. Communauté
2. Support Forum
3. "Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

Hi Terry,  Welcome to the Box Community, I'm happy to help! Can you please try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/36004...

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• France
• 5 août 2022 21:44
• -1 votes

1. Communauté
2. Support Forum
3. "This File Doesn't Exist" - Photoshop export/save bug

Hi Rob,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• 5 août 2022 18:04
• -1 votes