France

1. Communauté
2. Support Forum
3. The Box Drive says you cannot connect to Box, what should I do

Hi Kjell,  Welcome to the Box Community, I'm happy to help! Have you tried to connect to other network to see if you can connect to Box Drive app with no issue? If the issue persists, can you try M...

• Afficher le commentaire
• France
• 26 juillet 2022 20:22
• 0 vote

1. Communauté
2. Support Forum
3. How can I make files online-only on a Mac (so that files don't download on my hard drive and I don't have to log out of Box to clear the cache all the time)?

Hi Gabriel,  Welcome to the Box Community, I'm happy to help! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues...

• Afficher le commentaire
• France
• 25 juillet 2022 23:00
• -1 votes

1. Communauté
2. Support Forum
3. Can't open link.

Hey, Robert! Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the error that you receive when you tried to access the link your client shared to you so we can ...

• Afficher le commentaire
• France
• 19 juillet 2022 18:43
• 0 vote

1. Communauté
2. Support Forum
3. Accidentally moved a folder into another folder

Hi Meagan,  Welcome to the Box Community, I'm happy to help! Moving a folder to another folder can change the ownership of the folder which could be the case here. You would need to reach out to th...

• Afficher le commentaire
• France
• 14 juillet 2022 20:35
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. MS Online - Review Only

Hi Daniel,  Welcome to the Box Community, I'm happy to help! You can use "Shared links" if you need to share documents to others for reviews instead of inviting users as "Collaborators". A shared l...

• Afficher le commentaire
• France
• 13 juillet 2022 19:27
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Sharing Folder Externally for Collaboration

Hi Ella,  Welcome to the Box Community, I'm happy to help! They may sign up as Free users and they will be allowed up to 10GB of storage to store their data, there shouldn't be any issue collaborat...

• Afficher le commentaire
• France
• 11 juillet 2022 20:49
• -1 votes

1. Communauté
2. Support Forum
3. Jpegs are getting corrupted.

Hi Bridget, Welcome to the Box Community, I'm happy to help! Before you upload them, may I know where are these files originally stored/ located? Are they from a third party service or website? Cou...

• Afficher le commentaire
• France
• 7 juillet 2022 18:35
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. transfer files from BOX to another cloud

Hi Jose, Welcome to the Box Community, I'm happy to help! Box don't currently offer the feature you asked about. For any product feature request or suggestions, we recommend you post your idea on p...

• Afficher le commentaire
• France
• 6 juillet 2022 19:08
• -1 votes

1. Communauté
2. Support Forum
3. Box 2.27 is not syncing properly. Down

Hi Nick,  Welcome to the Box Community, I'm happy to help! At present, the ability for customers to disable Box Drive auto-update is not available. If this is something you would like to be able to...

• Afficher le commentaire
• France
• 30 juin 2022 21:29
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Assign a Notification to a User Group with Box Relay

Hi  Pierre,  Welcome to the Box Community! I understand that would like to automate notifications to user groups with Box Relay  It looks like you are part of an organization that requires their ma...

• Afficher le commentaire
• France
• 21 juin 2022 20:47
• Modifié
• -1 votes