France

1. Communauté
2. Support Forum
3. absolutely crazy no way to contact support

Hi Davide and Pete,  Welcome to the Box Community! I apologize for the inconvenience. I've ran the script that will recount all of the files and how much storage is being used in your accounts, so ...

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• France
• 10 juin 2022 20:22
• -1 votes

1. Communauté
2. Support Forum
3. Box Drive failed to initialize with MacOS

Hi Everyone,  Welcome to the Box Community, I'm happy to help! I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode. We now have a su...

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• France
• 22 août 2022 21:39
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. how do you contact support?

Hi Debbi,  Welcome to the Box Community! Please be advised that the ability to contact support and submit a ticket depends on your type of account. I checked your profile and I see it is linked to ...

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• France
• 8 juin 2022 18:43
• -2 votes

1. Communauté
2. Support Forum
3. How do I remove downloads from my computer without effecting online shared folders

Hi Thomas,  Welcome to the Box Community, I'm happy to help! You can try logging out of Box Drive as this action will clear all of Box Drive's cache from your machine. Before you logout, please ch...

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• France
• 13 mai 2022 19:38
• -1 votes

1. Communauté
2. Support Forum
3. Password resetting

Hi Shrinath,  Welcome to the Box Community, I'm happy to help! Can you please try manually resetting your Box Drive following this article to resolve this issue?: https://support.box.com/hc/en-us/...

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• France
• 6 mai 2022 19:26
• -1 votes

1. Communauté
2. Support Forum
3. Reset Box???

His Duster,  Welcome to the Box Community! It sounds like your Box Drive encountered an error, I'm happy to help! You can manually reset your Box Drive following the steps in this article: https://...

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• France
• 5 mai 2022 20:15
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. delete a recently saved version of a document

Hi Angela,  Welcome to the Box Community, I'm happy to help! For clarification, are you looking for the Version History of a file? If so, you may check out this article for information on Accessing...

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• France
• 3 mai 2022 22:04
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Shortcuts on Box

Hi Brie, Welcome to the Box Community, I'm happy to help! Upon checking, it looks like 'Shortcuts' created via Windows Explorer or Finder is one of those items that is ignored and will not be synce...

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• France
• 21 avril 2022 21:11
• -1 votes

1. Communauté
2. Support Forum
3. can't open a box link from another university

Hi David,  Welcome to the Box Community! It looks like the link is set to only allow "invited collaborators" with access. This means only people that have been invited to collaborate in that folder...

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• France
• 20 avril 2022 20:28
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Not receiving collaboration email

Hi Devin,  Welcome to the Box Community! Has the affected user checked his spam/ junk or other email folder?  We have more troubleshooting tips you can find in this article: https://support.box.com...

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• France
• 13 avril 2022 21:07
• -1 votes