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1. Communauté
2. Support Forum
3. Box Drive has encountered a problem that requires you to manually reset Box Drive.

Hi there, Welcome to the Box Community, I'm happy to help! Can you uninstall, reboot and then re-install Box Drive from your computer? To uninstall Box Drive, please follow this article:https://su...

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• France
• 12 avril 2022 20:12
• -1 votes

1. Communauté
2. Support Forum
3. Box folder is missing in file explorer

Hi Nitin,  Welcome to the Box Community!   This would be something Product Support team would like to investigate and may require specific account information. I see that you already have an open t...

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• France
• 8 avril 2022 18:03
• 0 vote

1. Communauté
2. Support Forum
3. I don't have access to a specific Box folder. How to check who is the owner?

Hi Satyam,  Welcome to the Box Community! Can you try reaching out to your IT department or the person who sent you this link? You need to receive either a Shared link or an actual invitation to co...

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• France
• 6 avril 2022 20:55
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Uninstalled Box Drive but Private/var files remain and cannot be deleted

Hi Kara,  Welcome to the Box Community! May I confirm, if you followed this article to uninstall Box Drive from your computer?: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-B...

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• France
• 25 mars 2022 19:29
• -1 votes

1. Communauté
2. Support Forum
3. Increase Storage, not users

Hi Tony, Welcome to the Box Community! We're making sure that our Box plans are flexible depending in your needs, that's why we offer Business plans designed with unlimited storage. I do want to me...

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• France
• 22 mars 2022 20:28
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Are Box Sign signatures legally binding in U.S.

Hi David,  Welcome to the Box Community! For information regarding the legality of Box Sign signatures for your use case, please reach out directly to your Account Executive. Thanks for reaching ou...

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• France
• 18 mars 2022 20:47
• -1 votes

1. Communauté
2. Support Forum
3. Turn off e-mail notifications

Hi Linda,  Welcome to the Box Community! End users can have different "account wide" settings by manually adjusting their email notification settings. Furthermore, users collaborating in a folder c...

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• France
• 14 mars 2022 22:02
• -1 votes

1. Communauté
2. Support Forum
3. Files show up on app but not web version

Hi Andrea,  Welcome to the Box Community! Would you mind providing a screenshot of how your files appear on both the Box app you are using and the webapp so we can take a look? Looking forward to y...

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• France
• 11 mars 2022 20:04
• -1 votes

1. Communauté
2. Support Forum
3. Not receiving collaboration email

Hi Jorge,  Welcome to the Box Community, I'm happy to help! They may have invited the wrong email address or there could a typo error with the email they sent the invitation to. If they've confirme...

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• France
• 15 février 2022 20:23
• -1 votes

1. Communauté
2. Support Forum
3. SOC Audit

Hi Michael,  Welcome to the Box Community! Available documentations can be found on the Box Trust Center. If you require a document that is not here, I recommend reaching out to your Customer Succe...

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• France
• 8 février 2022 23:09
• Modifié
• -1 votes