France

1. Communauté
2. Support Forum
3. Having some upload speed issues

Hi Admin,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• 10 décembre 2021 19:46
• -1 votes

1. Communauté
2. Support Forum
3. unable cancel account

Hi there,  Welcome to the Box Community! Our Cancellations team can help address the issue with your cancellation, and upon checking, it seems you've already spoken to them regarding the effectivit...

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• France
• 29 novembre 2021 21:37
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Downgrade and Refund

Hi Nada,  Welcome to the Box Community! Upon checking, it appears that your ticket for this issue has been forwarded to our Cancellations team and they are now reviewing your account for these requ...

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• France
• 22 novembre 2021 21:20
• -1 votes

1. Communauté
2. Support Forum
3. Forward a Box Sign document on to a different signer

Hi Nathan,  Welcome to the Box Community! If you need another person to just get a copy without signing, this should be possible by adding the user on Add Recipient and then assign the recipient a ...

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• France
• 10 novembre 2021 20:30
• -1 votes

1. Communauté
2. Support Forum
3. Box Drive disappears after reboot, Windows 10

Hi there,  Welcome to the Box Community!   This is definitely unusual behavior when using Box Drive and would be something our Box Support team would like to investigate with you and may require sp...

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• France
• 9 novembre 2021 21:26
• -1 votes

1. Communauté
2. Support Forum
3. Remove Seats (Users)

Hi Michael, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your reques...

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• France
• 9 novembre 2021 19:02
• -1 votes

1. Communauté
2. Support Forum
3. Box installation on macOS Monterrey version 12.0.1

Hi Jayant,  Welcome to the Box Community! We have released a new version of Box Drive with a completely new architecture on macOS with Apple File Provider Extensions (FPE).  This new version of Box...

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• France
• 28 octobre 2021 20:12
• -1 votes

1. Communauté
2. Support Forum
3. Downloading from BOX drive is slow. 7MB / S → 128KB / S Capacity limit?

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• 27 octobre 2021 22:21
• -1 votes

1. Communauté
2. Support Forum
3. Box on Monterey is slow!

Hi Everyone,  Welcome to the Box Community! I understand you're experiencing slowness with accessing contents via Box Drive on your computers. To confirm, are you running the latest version of Box ...

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• France
• 27 octobre 2021 19:43
• -1 votes

1. Communauté
2. Support Forum
3. email link expired

Hi Sheryl,  Welcome to the Box Community! Have you tried to request for a Password reset link? Once you have successfully changed your password and logged in to your account, that should help verif...

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• France
• 15 octobre 2021 19:44
• -1 votes