France

1. Communauté
2. Support Forum
3. Backup Solutions for The Box

Hi Elysian,  I understand that you would like some information on data backup of Box contents, I'd be happy to help!  Technically, Box is already your Backup as your contents are secure and safely ...

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• France
• 15 octobre 2021 19:10
• -2 votes

1. Communauté
2. Support Forum
3. Box Drive 'Folder' Icon No Longer Showing Up On Desktop

Hello, again! I'm sorry to hear that the issue persists! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone a...

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• France
• 12 octobre 2021 19:32
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. open file in Excel automatically

Hi Bill,  Welcome to the Box Community! You can customize which application will open by default for various file types with the 'Open' button on the file preview page by selecting available applic...

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• France
• 1 octobre 2021 20:07
• -1 votes

1. Communauté
2. Support Forum
3. Invitation mail isn't delivered to collaborators

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• 22 septembre 2021 19:12
• -1 votes

1. Communauté
2. Support Forum
3. Collaborator/ viewer bulk download

Hi Chris,  Welcome to the Box Community! You can change the option to allow download for the people you share your links to. You would need to navigate into the Shared link settings to see this opt...

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• France
• 21 septembre 2021 19:13
• -2 votes

1. Communauté
2. Support Forum
3. Help on accessing shared files

Hi Michael,  Welcome to the Box Community! The error message you receive: "This shared file or folder link has been removed or is unavailable to you" typically comes up if the Shared link access is...

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• France
• 16 septembre 2021 19:57
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. How to fix: "Sync Files Failed: Folder Deleted on Sync"?

Hi Jordan,  Welcome to the Box Community!   To further help in looking and troubleshooting this issue, I've submitted a case to Box Support on your behalf.   You should be receiving an email confir...

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• France
• 14 septembre 2021 19:13
• -1 votes

1. Communauté
2. Support Forum
3. Box sync can not be deinstalled

Hi Yolanda,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

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• France
• 9 septembre 2021 18:31
• -1 votes

1. Communauté
2. Support Forum
3. Verification Email Fail

Hi Andrew,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help ...

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• France
• 25 août 2021 20:25
• -1 votes

1. Communauté
2. Support Forum
3. files are not in sync

Hi Sumesh,  Welcome to the Box Community! Can you check if the Box desktop app you are using is running in the task manager/ activity monitor? Also, do you have stable network connection? Are you s...

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• France
• 20 août 2021 21:00
• 0 vote