France

1. Communauté
2. Support Forum
3. Missing Files and folders

Hi Thomas,  Welcome to the Box Community! This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a t...

• Afficher le commentaire
• France
• 9 juillet 2021 19:06
• -1 votes

1. Communauté
2. Support Forum
3. Help restore needed

Hi Jennifer,  Welcome to the Box Community! I'm really sorry about what happened with your Box files/ folders. Have you completely checked your Box Trash to see if your deleted contents are in ther...

• Afficher le commentaire
• France
• 28 juin 2021 20:12
• -1 votes

1. Communauté
2. Support Forum
3. Can't seem to find the page

Hi Abhishek,  Welcome to the Box Community! We usually see this message if you access a content using a Box account linked to a different email than what was invited to access the content. Please m...

• Afficher le commentaire
• France
• 25 juin 2021 20:11
• 0 vote

1. Communauté
2. Support Forum
3. Shared links

Hi Kishore,  Welcome to the Box Community! This is expected behavior and at present, there's no way to set different expiration dates for each users you Shared a link to for the same document. If ...

• Afficher le commentaire
• France
• 23 juin 2021 20:41
• -1 votes

1. Communauté
2. Support Forum
3. Error Message 'Unable to open folder'

Hi Nat,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

• Afficher le commentaire
• France
• 18 juin 2021 19:28
• -2 votes

1. Communauté
2. Support Forum
3. Can you get notifications after collaborators edit a file using Office Online?

Hi Nicole,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about notifications for file edits and new version creation.   If this is something you woul...

• Afficher le commentaire
• France
• 17 juin 2021 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Endless extra keystrokes- Please allow users to adjust DEFAULT sorting by folder

Hi Lesley,  Welcome to the Box Community! We appreciate you sharing your use case here on how setting up your preferred default sorting options for per folder would be useful to you.   If this is...

• Afficher le commentaire
• France
• 7 juin 2021 22:55
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. MACOS 11.4 BETA (20F5055c) - Box Drive's system extension failed to load.

Hi Everyone,  If some of you are still having issue after following these steps: "uninstalling Box Drive > restart your computer > reinstall Box Drive", I highly recommend submitting a ticket to ou...

• Afficher le commentaire
• France
• 4 juin 2021 19:41
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. How to install Box drive on MacBook Pro (macOS Big Sur) version 11.1

Hi David,  Welcome to the Box Community! Can you please try uninstalling Box Drive > restart your computer > reinstall Box Drive. To uninstall Box Drive: https://support.box.com/hc/en-us/articles/...

• Afficher le commentaire
• France
• 2 juin 2021 20:31
• -1 votes

1. Communauté
2. Support Forum
3. How to change email on free account

Hi there,  Welcome to the Box Community! You will need to link this new email address in your Box account to be able make it your primary email. Here's how: Login to your Box > click the bubble wit...

• Afficher le commentaire
• France
• 31 mai 2021 19:25
• Modifié
• -1 votes