France

1. Communauté
2. Support Forum
3. Box Drive Upload appears stalled

Hi Janice,  Welcome to the Box Community!   The easiest way to check on the progress of Box uploads is by looking for the blue cloud icon next to any files/folders being synced. Here are the icons ...

• Afficher le commentaire
• France
• 2 avril 2021 18:55
• -1 votes

1. Communauté
2. Support Forum
3. Error for adding a new users

Hi Patricia,  Welcome to the Box Community! This message usually comes up if the email address you are trying to invite to collaborate is linked to a Box Account that has been deactivated. The owne...

• Afficher le commentaire
• France
• 31 mars 2021 22:31
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Invited Collaborator Cannot Access Box Folder

Hi Timothy,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

• Afficher le commentaire
• France
• 29 mars 2021 21:54
• -1 votes

1. Communauté
2. Support Forum
3. Box on Big Sur

Hi there,  Welcome to the Box Community! First off, let me apologize for all the inconvenience when trying to resolve this issue. Box Sync and Box Drive are 2 separate Box desktop applications that...

• Afficher le commentaire
• France
• 24 mars 2021 22:55
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. How to I cancel my trial account?

Hi Karolina,  Welcome to the Box Community! I went ahead and created a ticket for you as well to help with your request in cancelling your trial account. For your reference, you may also follow the...

• Afficher le commentaire
• France
• 22 mars 2021 20:53
• -1 votes

1. Communauté
2. Support Forum
3. Can I change the thumbnail for a video file?

Hi Stephen,  Welcome to the Box Community! Unfortunately, this is not a feature or functionality that is available to Box. If you have any product feature request or suggestions, we recommend you p...

• Afficher le commentaire
• France
• 17 mars 2021 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Search returns no results

Hi DM,  Welcome to the Box Community! Have you checked out our KB article on Search for Files, Folders, and Content?  It can take time between uploading or modifying a file for it to be fully inde...

• Afficher le commentaire
• France
• 8 mars 2021 19:28
• -1 votes

1. Communauté
2. Support Forum
3. Offline Issues

Hi Steve, Welcome to the Box Community! We'd love to help out with the issue you encounter but can you be a little more specific and provide additional information? Are you having issue with Box Dr...

• Afficher le commentaire
• France
• 18 février 2021 18:32
• -1 votes

1. Communauté
2. Support Forum
3. Can't install Box Drive

Hi Gene,  Welcome to the Box Community! It sounds to me like you may have some remnants of a Drive install that previously failed. Can you try to use this tool from Microsoft to see if you can unin...

• Afficher le commentaire
• France
• 16 février 2021 21:34
• -1 votes

1. Communauté
2. Support Forum
3. Is there a way to invites someone with only Download and View permissions?

Hi Andrew,  Welcome to the Box Community! Yes, it is possible to invite a collaborator with "Viewer" permission which gives them the ability to only. view and and download the contents of the colla...

• Afficher le commentaire
• France
• 12 février 2021 19:42
• -1 votes