France

1. Communauté
2. Support Forum
3. Need to submit a ticket

Hi Emily,  Welcome to the Box Community, I'm happy to help! Your profile in this post appears to be linked to a Personal Free Box and this type of account does not have the option to submit ticket ...

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• France
• 26 août 2022 18:20
• -2 votes

1. Communauté
2. Support Forum
3. Storage nearly full but no files and recycle bin empty

Hi Ryder,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• 24 août 2022 20:19
• -2 votes

1. Communauté
2. Support Forum
3. box drive no longer working with windows explorer search

Hi Esamett,  Welcome to the Box Community, I'm happy to help! Please be advised that Windows search tools such as Cortana or File Explorer search do not return Box Drive results. This is currently ...

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• France
• 15 août 2022 21:18
• -3 votes

1. Communauté
2. Support Forum
3. how can I mention person in a comment in word document and excel (the online version) and to assign tasks?

Hi Muna,  Welcome to the Box Community, I'm happy to help! If you would like to mention and assign task to another user for a particular file in Box, please take a look at this article for steps on...

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• France
• 29 juillet 2022 18:08
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. How can I stay signed in after reopening my browser?

Hi Kim,  Welcome to the Box Community, I'm happy to help! If your browsers keeps signing you out of Box, here are some steps you can try: Make sure cookies are turned on. Some antivirus or related...

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• France
• 11 juillet 2022 21:53
• -2 votes

1. Communauté
2. Support Forum
3. Box has an extremely slow network speeds on all 3 networks I have access to.

Hi Collin,  Welcome to the Box Community!, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• 24 juin 2022 20:56
• -2 votes

1. Communauté
2. Support Forum
3. Box Drive Not Installing on Windows 11

Hi Chris,  This error usually happens when Box Drive crashes. Did your Windows update completed successfully, can you please check on your settings? Also, can I have you restart your computer and s...

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• France
• 17 mai 2022 22:12
• -2 votes

1. Communauté
2. Support Forum
3. Linux desktop client as with Dropbox

Hi Michael,  It is currently not on our road map to support a Linux client for Box desktops apps at this time. If you would like to support this suggestion, you can add your vote and use case on th...

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• France
• 27 avril 2022 22:30
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. Unable to connect to Box

Hi Daniel,  Welcome to the Box Community! Can you follow the guidelines in this article to resolve this issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connec...

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• France
• 31 mars 2022 22:08
• -2 votes

1. Communauté
2. Support Forum
3. How to convert mobile share link to desktop site?

Hi Billy,  The Shared link may have been restricted only to certain group of users if it's not accessible to you. I would recommend reaching out the person who sent you this link and request to the...

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• France
• 18 février 2022 19:08
• -2 votes