France

1. Communauté
2. Support Forum
3. Please Provide Update on M1 Box Drive

Hi Everyone,  We appreciate you following up on this issue. As mentioned by our members here, our product team has made an announcement on Box Tools that is now supported on Apple devices running M...

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• France
• 9 février 2021 20:25
• -2 votes

1. Communauté
2. Support Forum
3. Box Desktop Sync on Mac M1 Chip

Hi Cindy,  Welcome to the Box Community! At the moment, Box Desktop apps (Box Drive or Box Sync) is not supported on Apple devices running on the M1 chipset.  Rest assured that our team is working ...

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• France
• 8 février 2021 18:37
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. Unable to update Box or uninstall Box

Hi William,  Welcome to the Box Community! Please make sure that the system requirements stated in this article are met to be able to install Box Drive into your computer:  https://support.box.com...

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• France
• 26 janvier 2021 21:56
• -2 votes

1. Communauté
2. Support Forum
3. Apple M1 chip/Big Sur problem

Hi Imran,  Welcome to the Box Community! Please check out our message and response in other thread regarding this issue: https://support.box.com/hc/en-us/community/posts/360051323454-Box-Drive-s-s...

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• France
• 21 janvier 2021 22:42
• -2 votes

1. Communauté
2. Support Forum
3. Box Drive Update 2.19.294

Hi Stephen,  Welcome to the Box Community! Unfortunately, no, Box Drive support on the new Apple M1 chipset will not be on this update. We will be releasing a Beta build of Box Drive that will be c...

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• France
• 11 janvier 2021 18:57
• -2 votes

1. Communauté
2. Support Forum
3. Box drive removing files

Hi Ronen,  Welcome to the Box Community! At the moment, Box Drive is not supported on Apple devices running on the M1 chipset. This has been updated to our Known Product Issues article.  Our Engine...

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• France
• 22 décembre 2020 20:06
• -2 votes

1. Communauté
2. Support Forum
3. Safe to empty cache?

Hi Paula,  Welcome to the Box Community! It looks like the folder you are looking at /Users/<username>/Library/Application Support/Box/Box/cache is the Box Drive cache folder and not for Box Edit. ...

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• France
• 9 décembre 2020 19:53
• -3 votes

1. Communauté
2. Support Forum
3. Delete my Account

Hi Pen,  Welcome to the Box Community! Please take a look at this article for the steps on how to cancel your Box account: Canceling Your Box Account Thanks for posting in!

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• France
• 10 novembre 2020 18:33
• -2 votes

1. Communauté
2. Support Forum
3. Is there a way to change managed users to external users?

Hi Christa, Welcome to the Box Community! Have you checked out this article: https://support.box.com/hc/en-us/articles/360043695374-I-Have-More-Users-Than-Seats-Error This may be relevant to your p...

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• France
• 26 octobre 2020 22:14
• -3 votes

1. Communauté
2. Support Forum
3. Box Drive is taking up disk space

Hi Regan,  If you have tried logging out of Box Drive however the issue with the app taking up most of your storage continue to persist, you may consult or submit a case with our support team to he...

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• France
• 19 octobre 2020 18:35
• -2 votes