France

1. Communauté
2. Support Forum
3. Lost access to shared folders

Hi Ahmed,  Welcome to the Box Community, I'm happy to help! If the owner is part of a Business or Enterprise account, they shared these folders by adding you as a collaborator, they may run a Colla...

• Afficher le commentaire
• France
• 1 novembre 2022 20:14
• 0 vote

1. Communauté
2. Support Forum
3. Obtener código de validación

Hi Milvia,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may ...

• Afficher le commentaire
• France
• 1 novembre 2022 17:00
• 0 vote

1. Communauté
2. Support Forum
3. Invalid Authenticator Code

Hi Richard,  Welcome to the Box Community, I'm happy to help! Can you please check the time settings in your phone as time mismatches can cause issues with code verification? If you are using apps ...

• Afficher le commentaire
• France
• 31 octobre 2022 21:22
• 0 vote

1. Communauté
2. Support Forum
3. Files not syncing

Hi Alex,  Welcome to the Box Community, I'm happy to help! I'm really sorry to hear that you are having issues syncing folders thru Box Sync. Have you and your co-users checked if there are any e...

• Afficher le commentaire
• France
• 31 octobre 2022 21:08
• 0 vote

1. Communauté
2. Support Forum
3. Old email not accessable

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This will require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be rec...

• Afficher le commentaire
• France
• 31 octobre 2022 21:00
• 0 vote

1. Communauté
2. Support Forum
3. Restoring folder

Hi Robert,  Welcome to the Box Community, I'm happy to help! This message typically appears if the folder you are trying to restore is a large folder and still in the process of being deleted. I wo...

• Afficher le commentaire
• France
• 31 octobre 2022 20:52
• 0 vote

1. Communauté
2. Support Forum
3. Admin Console has disappeared

Hi Rebekah,  Welcome to the Box Community, I'm happy to help! I've checked your profile in this post, and I see its an Individual Personal Lite Box. Personal Lite accounts do not have access to t...

• Afficher le commentaire
• France
• 31 octobre 2022 20:45
• 0 vote

1. Communauté
2. Support Forum
3. Deleted old collaborators-ALL FILES LOST-HELP ASAP

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This would be something our support can look into so I went ahead and submitted a ticket on your behalf. You should receive a confirmatio...

• Afficher le commentaire
• France
• 31 octobre 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Cannot Access my Account

Hi Wayne,  Welcome to the Box Community, I'm happy to help! I've checked the account and its active, however if you've forgotten your old password for this account, you may need access to the email...

• Afficher le commentaire
• France
• 31 octobre 2022 20:31
• 0 vote

1. Communauté
2. Support Forum
3. Deleted old collaborators

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

• Afficher le commentaire
• France
• 31 octobre 2022 20:13
• 0 vote