France

1. Communauté
2. Support Forum
3. rapid "unable to open folder" error messages

Hi Margaret,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue with Box Drive prompting these error messages. I've looked into your profile and it looks ...

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• France
• 27 octobre 2022 19:56
• 0 vote

1. Communauté
2. Support Forum
3. PAYMENT FOR UPGRADE DECLINDE FOR NO REASON

Hi Kimberley,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear about the trouble with your upgrade. To help look into this, please send an email to Box billing team at billing@bo...

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• France
• 27 octobre 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. Deleted Folder/Where is my trash

Hi Marycel,  Welcome to the Box Community, I'm happy to help! If you need to restore a folder you own or you deleted, please login to your account in Box.com using a web browser then go to "Trash" ...

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• France
• 27 octobre 2022 18:52
• 0 vote

1. Communauté
2. Support Forum
3. Box space error

Hi Mariana,  Welcome to the Box Community, I'm happy to help! Error message related to account storage issue in many cases is linked to the user who owns the folder where files are being uploaded. ...

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• France
• 26 octobre 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving email notifications

Hi Paul,  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly.  Kindly check your ema...

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• France
• 26 octobre 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. unable to login due to mfa

Hi Connor,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email fo...

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• France
• 26 octobre 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Folder Ownership Transfer Issue

Hi Chelsea,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• 26 octobre 2022 19:31
• 0 vote

1. Communauté
2. Support Forum
3. I need to migrate the account

Hi Nanako,  Welcome to the Box Community, I'm happy to help! If you need to migrate your Personal Box account into a your company's Enterprise Box instance, this can be done following the steps in ...

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• France
• 26 octobre 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. How to share with Google Form and Google Spreadsheet that synced with Google Form

Hi Kiyoko,  Welcome to the Box Community, I'm happy to help! The integration for the Google forms be accessed through Box is currently not supported. Sorry for the inconvenience.  If this is someth...

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• France
• 26 octobre 2022 19:21
• 0 vote

1. Communauté
2. Support Forum
3. Does BOX Desktop need to be open to view OFFLINE Files?

Hi Graham,  Welcome to the Box Community, I'm happy to help! If you are using a Box desktop app such as Box Drive, the app needs to be running in the background (you can check this in the task mana...

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• France
• 26 octobre 2022 19:08
• 0 vote