France

1. Communauté
2. Support Forum
3. Refund

Hi Serdar,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you've decided to cancel your subscription to Box. For your refund request, this would be better discussed with a...

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• France
• 19 octobre 2022 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Any update for Mac quick look does not work after MacOs 12.3.1?

Hi there,  Welcome to the Box Community, I'm happy to help! I've checked with the team and this is currently a known issue with Quick Look and our engineers have already filed a bug with Apple's en...

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• France
• 19 octobre 2022 19:33
• 0 vote

1. Communauté
2. Support Forum
3. Migrate Personal Account to Corporate Account

Hi David,  Welcome to the Box Community, I'm happy to help! I checked your profile and I can see that your email is indeed linked to a Personal Free Box account. If you need to migrate this account...

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• France
• 19 octobre 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive won't update Big Sur

Hi Melanie,  Welcome to the Box Community, I'm happy to help! Can you please clean uninstall Box Drive from you device and then install the version that can be downloaded on this page? If the issue...

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• France
• 19 octobre 2022 19:20
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Licence

Hi Michel,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may ...

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• France
• 19 octobre 2022 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Box Folders have Disappeared

Hi Everyone,  Welcome to the Box Community, I'm happy to help! First off, I would like to confirm if you are still having issue with the missing folders? Has there been any recent changes made on y...

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• France
• 19 octobre 2022 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Video Color Change When Uploaded to Box

Hi Jackson,  Welcome to the Box Community, I'm happy to help! We have previously seen similar reports where videos created with Dolby Vision on newer iPhones are previewing with discoloration when ...

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• France
• 19 octobre 2022 19:07
• 0 vote

1. Communauté
2. Support Forum
3. Indexing not working

Hi Alberto,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Searching for Files and Folders in Box?: https://support.box.com/hc/en-us/articles/360043696314-Se...

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• France
• 19 octobre 2022 18:47
• 0 vote

1. Communauté
2. Support Forum
3. Box sync is not working...

Hi Nabeel,  Welcome to the Box Community, I'm happy to help! Have you checked if there are problem items on your Box Sync app? We have some troubleshooting tips listed in this article that may help...

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• France
• 19 octobre 2022 18:23
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive is not Signed In

Hi there,  Welcome to the Box Community, I'm happy to help! Can you please try to : Manually Reset Box Drive as mentioned in the article, and then Retry logging into Box Drive to see if issues co...

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• France
• 19 octobre 2022 18:02
• 0 vote